Restaurant Hospitality and Management Online Diploma – CPD Certified

Module 1 Introduction to Front-ofHouse Hospitality

In short, with this module, you will learn:

How to provide the best possible customer service at all times.
How the way you dress affects how you are perceived.
How to be professional even when the customer is being awkward.
How to look at your body language and understand how you come across.
Plus much more...
Module 2 The Role of Restaurant Manager With this module, you will learn the following:

How the restaurant manager deals with the business side of the restaurant.
How the manager deals with the front-of-house.
How the manager deals with the general housekeeping.
How the manager has to contend with customer issues.
Plus much more...
Module 3 Types of Dining Establishments, Restaurant Layouts, and Decor. At this point, you will learn about the following:

The different types of dining establishments.
How this changes your management style.
How to deal with different restaurant layouts.
How to divide staff to cope with the layout.
Plus much more...
Module 4 Customer Service In this module, you will learn the following:

How to meet and greet customers.
How to take reservations.
How to correctly seat people.
How to take their orders.
Plus much more...
Module 5 Dealing with Customer Complaints In this module, you will learn the following:

How to address the customer with their initial complaint.
A step by step guide on how to handle the situation.
How you must act on a personal level to address their issues.
How to adequately resolve the situation.
Plus much more...
Module 6 Know Your Drinks In this module, you will therefore learn:

The basics of different drinks.
Which wine works best with which food.
How to serve drinks correctly.
How to give advice on drinks to customers.
Plus much more...
Module 7 Know Your Food In this module, you will learn the following:

Understanding the menu.
Dealing with starters.
Dealing with meat dishes.
Dealing with fish dishes.
Plus much more...
Module 8 Restaurant Licensing Laws In this module, you will learn the following:

The importance of the laws.
The need for an age verification process.
How to ask for ID.
The age verification laws.
Plus much more...
Module 9 Building Guest Services Around Excellence So, in this module, the focus will be on the following points:

The areas where excellence is required.
How to take guests into consideration.
Dealing with feedback.
Announcing the changes that have been made.
Plus much more...
Module 10 A Restaurant System of Checklists So, in this module, you will learn the following:

The importance of checklists.
Where checklists should be used.
What should appear in them.
Who should be in charge of individual areas.
Plus much more...
Module 11 The Importance of Team Work. In this module, you will learn the following:

Why team work is important.
How to build a good team.
How to hire the correct staff.
How to create a positive working environment.
Plus much more...
Module 12 Health and Safety Laws In this module, you will learn the following:

The basics of the health and safety laws.
How they apply to the restaurant.
What to do when an incident occurs.
Plus much more...
Module 13 Health, Safety and Restaurant Management Student Objectives:

To learn about different bacterium that cause food poisoning
To understand the importance of restaurant sanitisation
To learn how to keep food safe in storage
To understand how to write a health and safety policy
Plus much more...
Module 14 Dealing with Inspections Student Objectives:

To learn about the different inspections that a restaurant may undergo
To learn about the inspection process
To learn about what to expect from the inspection process
To understand the restaurant's obligations to comply with inspection results
Plus much more...
Module 15 Digital Technology and Restaurant POS Systems Student Objectives:

To understand the basics of POS systems
To learn about POS system features
To learn about the latest POS technology
To understand how to choose a POS system for a restaurant
Plus much more...
Module 16 Dealing With Staff Student Objectives:

To learn about hiring staff and management
To learn about training employees
To learn about writing an employee handbook
To learn about creating an employee uniform
Plus much more...
Module 17 Planning and Pricing a Menu Student Objectives:

To learn how to research a menu
To learn basic guidelines for putting together a menu
To understand the importance of being able to engineer a menu
To learn how to price a menu correctly
Plus much more...
Module 18 Restaurant Operations Student Objectives:

To learn about how to create a restaurant budget
To learn how to cut food costs
To understand how energy costs affect a restaurant's profits
To learn about leasing restaurant equipment
Plus much more…
Module 19 Upselling Strategies Student Objectives:

To understand the importance of training servers to upsell
To understand the importance of having a comprehensive understanding of the menu
To understand the importance of taking social cues when upselling products
To learn about different types of upselling strategies
Plus much more...
Module 20 Restaurant Entertainment and Music Licensing Student Objectives:

To understand why entertainment and music licensing is necessary
To learn about the different licensing agencies
To understand entertainment and music licensing laws
To learn about when you require licensing for live entertainment
Plus much more...
Module 21 Restaurant Branding, Marketing, Promotions and Decor Student Objectives:

To understand how to find your brand's purpose
To know what goes into a restaurant brand
To learn how to create a mission statement for a restaurant
To learn how to promote a restaurant to the masses
Plus much more...