Retail Sales Assistant Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Year
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Start date
Different dates available
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Support service
Yes
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Virtual classes
Yes
An efficient retail sales assistant has to be a genius organiser with the flexibility to do different tasks, able to work individually or in a group, ability to be friendly and polite, having enough stamina to keep going even when tired, or under pressure.
We have carefully outlined this course to teach everything you need to know about becoming an efficient retail sales assistant.
Facilities
Location
Start date
Start date
About this course
In this course, you will understand the functions and responsibilities of a retail assistant and acquire the essential skills, and give yourself a competitive advantage over your fellow petitioners.
Check out our Retail Sales Assistant Course, find out every ins and outs of the retail industry. You will also equip with a broad knowledge regarding handle customer service, ensure transactions go smoothly and operate process payments and maintain a high level of customer service, records and accounts and more.
The Retail Sales Assistant Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £19 and Hardcopy Certificate for £34.
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The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Retail
- Retail Marketing
- Customer Service
- Sales Training
- Marketing
- Customer satisfaction
- Sales
- Retail Sales
- Retail Management
- Management
Course programme
Module 01
- Introduction to Retail Management
- Handling Merchandise in Retail Management
- Structure of Your Business
- The Sales Process and Checkout
- POS (Point of Sale) Retail System
- Importance of Consumer Behaviour
- Importance of Communication in Retail Industry
Module 02
- Understanding Customer Expectations
- Customer Service And Customer Satisfaction In Retailing
- Customer Value And Satisfaction
- Effective Inventory Management
- Choosing a Retail Store Location
- Provide Customer Service Excellence To The External Customer
- Provide Customer Service Excellence To The Internal Customer
- Standards of Performance
Module 03
- Retail Psychology
- Manage Your Suppliers
- Negotiate The Right Deal With Suppliers
- Develop Store Security Procedures
- Management Skills For Leading Your Team
- Retail Marketing
Module 04
- The Retail Marketing Mix
- Levels Of Customer Satisfaction
- Brand Loyalty
- Customer Satisfaction Questionnaire
- Role of Coupons in Retail Marketing
- Retail Brand Management
- Health And Safety Obligations For Retailers
- Consumer Rights Act
- Mock Exam
- Final Exam
Final Exam
How is the course assessed?
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Retail Sales Assistant Course