Retailing and Costumer Service

Course

In Cardiff

Price on request

Description

  • Type

    Course

  • Location

    Cardiff (Wales)

Suitable for: Those who are working on costumer service.

Facilities

Location

Start date

Cardiff
See map
Hadfield Road, CF11 8AQ

Start date

On request

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Reviews

Course programme

Retailing and Costumer Service

A satisfied customer is vital for any business, an unhappy customer isn't. In a small shop, customer service can be as simple as the person behind the counter giving a friendly greeting. Larger organisations might employ a whole customer service team to answer questions, give advice and offer refunds on faulty products.

Customer service often involves dealing with the public face-to-face, but telephone call centres and computer helpdesks are becoming increasingly important. Businesses also need to find new customers and persuade them to buy things. Marketing is about telling people how great your company or product is - maybe through advertising or sponsorship. Sales is the art of persuading people to part with their money - that might mean ‘cold calling' over the phone or entertaining a potential client at the races.

What does it cover:

  • NVQ Level 1 in Warehousing & Storage
  • NVQ Level 1 in Retail
  • NVQ Level 1 in Customer Service
  • Key Skills & Basic Skills
  • ASDAN Bronze
  • ASDAN Workright
  • ICT Entry 3
  • A host of other qualifications & support to help you get a great start to your career
  • Placement with a top employer
  • Training Allowance payable of £50 per week (minimum) whilst training leading to employment.

Retailing and Costumer Service

Price on request