Course Objective: to ensure that each individual has a clear understanding of the importance of their role in the overall sales process. This course has been designed to provide the participants with some essential sales techniques, as well as helping them to appreciate the contribution they are making to an organisation's revenue generation. Suitable for: Sales support staff, customer care personnel, technical consultants and administrative staff.
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Course programme
Course Objective: to ensure that each individual has a clear understanding of the importance of their role in the overall sales process. This course has been designed to provide the participants with some essential sales techniques, as well as helping them to appreciate the contribution they are making to an organisation’s revenue generation. By the end of the course, participants will be able to:
Understand their role in the sales process
Demonstrate a more proactive approach to selling
Recognise the importance of effective questioning techniques
Handle objections more confidently
Course Elements
Understanding the importance of your role in the sales process
Developing a sales mentality
Understanding why people buy – factors that influence buying decisions
Effective questioning techniques for both pre- and post-sales environments
Developing urgency within a client – keeping the sales process moving towards a successful conclusion
Working closely with the sales team – utilising the partnership to create a persuasive & coherent sales message
Handling objections – “Treating the cause and not the symptom”. This approach will help conclude the sale and avoid any unnecessary delays.
Closing skills – ensuring that progress and an “advance” is made following each meeting or conversation.
Practical exercises and role-plays throughout the day will ensure that the participants’ confidence is developed and that they can immediately implement their newly learnt skills.
Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the time frame you decide.
Additional information
Payment options: Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the time frame you decide.
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