SAP CRM TRAINING

Uplatz

Training

Online

£ 421.21 VAT inc.

*Indicative price

Original amount in INR:

₹ 43,929

The best ERP, CRM, Business IT courses

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Description

  • Type

    Training

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Month

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Uplatz is well known for providing instructor-led training and video-based courses on SAP, Oracle, Salesforce, AWS, Big Data, Machine Learning, Python, R, SQL, Google & Microsoft Technologies, and Digital Marketing.
SAP and AWS training courses are currently the most sought-after courses globally.
An SAP consultant on an average earns a package of $80,000 ($100,000) per annum based on the skills and experience.

To learn this course -

1) Pay the course fees directly through secured payment gateway by clicking "Pay Now" and relax. After this Uplatz team will take over and get the course conducted for you.
2) If you are based in UK or India, you can directly pay to our respective bank accounts. To do this, you just need to send an email to info@uplatz.com and the Uplatz team will respond back with the details.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • CRM
  • Sales Training
  • SAP
  • Marketing
  • Sales
  • Web
  • Team Training
  • Software
  • Software developed
  • SAP SE
  • Management

Course programme

COURSE DETAILS & CURRICULUM

The SAP CRM application is an integrated Customer Relationship Management (CRM) software developed by SAP SE that targets business software requirements of midsize and large organizations in all industries and sectors.

What Will Students Learn?
  • The terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM
Course Prerequisites, Required Knowledge
  • Fundamental knowledge on IT
  • Fundamental Knowledge on required Functional Area.
What is the target audience?
  • Individuals who want an understanding of Customer Relationship Management (CRM) and its benefits.
Solution Overview (Introduction):
  • Overview of SAP ERP and SAP CRM
  • Introduction to SAP CRM
  • Overview of CRM 2007 Architecture
  • Channel of CRM
  • CRM Application
  • Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
  • Architecture of WEB UI
  • UI Concept & UI Component Concept
  • Navigation Bar & Business Roles
  • UI Configuration
  • Personalization
  • Additional Features in Web UI
( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

CRM Business Partner (BP)
  • Creation of BP on Category
  • Basic setting on Field grouping & No ranges
  • BP Relationships
  • BP Roles
  • Mapping BP Classification & Account Group from R3 ‡ CRM
Organizational Management
  • Fundamentals of SAP CRM Org Structure
  • Organizational Data determination
  • Mapping Org Model & Enterprise Structure from R3 ‡ CRM
Territory Management
  • Hierarchy Levels, Hierarchy ID
  • Assign employee to Hierarchy
Product Master
  • CRM Product Types
  • Creation of Hierarchies & Categories
  • Creation of Attributes & Set Types
  • Mapping Product Master & Material Master from R3 ‡ CRM
Transaction Processing
  • Transaction Processing for Enquiry, Quotation & Order
  • Customization of Transaction Types
  • Assignment of Item Category Determination
  • Mapping Transaction Types & Sales doc Processing from R3 ‡ CRM
Activity Management
  • Business Activity / Task
  • Activity Monitor
Partner Processing
  • Partner determination Procedure
Action Profile

Pricing Fundamental (SAP CRM)
  • Configuration setting for Pricing Procedure
  • Pricing fundamentals (ECC 6.0)
  • Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
  • CRM Billing Fundamental (ECC 6.0)
CR300 --- CRM SALES
  • Introduction to Sales architecture
  • The Sales cycle Process flow
  • Opportunity Management
  • Process flow of Quotation and Order Management
  • Configuration of Quotation and Order Management
  • Special Functions in Quotation and Order Management
  • Product determination/Material determination
  • Product Listing/Exclusion
  • Free goods pricing Procedure
  • Copying Controls
  • Contract Management
  • Credit Management {integration with FSCM}
  • Business Transactions processing for order types
  • Mapping Sales Transaction between SAP ERP ‡ SAP CRM
CR600 --- CRM MARKETING
  • Overview on SAP CRM Sales
  • Marketing planning & Campaign management
  • Marketing Calendar
  • Marketing Analytics
  • Segmentation of business partners
  • Segment builder tool
  • Personalized mail forms
  • External list management
  • Product Proposal
  • Lead Management
CR700 --- CRM SERVICES
  • Overview of CRM Service
  • Installed Base Management and Individual Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Product Service Letters
  • Complaints and Returns Management
  • Warranty Claim Services
  • Inhouse repair Management
  • Case Management
  • Couponing
  • Mapping Transaction from R3 ‡ CRM
CR500 --- CRM MIDDLEWARE
  • CRM Middleware Overview
  • Concepts of Middleware
  • Administration Console
  • Adapter Objects
  • Initial Load, Delta Load
  • BDocs and types of BDocs
  • BDoc Modeler
  • Data exchange between R/3 backend
  • Monitoring and Error handling
WORKSHOP (Project Orientation Training)
  • Overview of Solution Manager
  • ASAP Methodology
  • Project Orientation – Business Blue Print
  • Functional Specification
  • End user Manual
  • Resume Preparation
  • Overview on ABAP Concepts
  • Business Cases

See related categories

SAP CRM TRAINING

£ 421.21 VAT inc.

*Indicative price

Original amount in INR:

₹ 43,929

The best ERP, CRM, Business IT courses

See all

See all