SAP-CRM Web Client 7.0

SAP-CRM.

CONTENTS.

1. Base Customization.
a) Master data.

1) Organizational Model.

Creation of Root Organization

Creation of Sales Organization model, Distribution Channel and Division.

Creation of Position to the Sales organization.

Assigning the Employee to the Position.

2) Business Partner.

Understanding the Business Partner Concept in CRM.

Business Partner as a Person,Organization and Group

Business Partner Roles,BP Grouping and Relaitonships.

3) Product Master.

Understanding the Product Master in Detail.

Creation of Product Hierarchy and Category.

Maintaing the Attributes,SetTypes

Defining the Number Ranges for Materials

b) CRM Sales

1. Opportunity.
2. Sales Order.
3. Base customization

c) CRM Service

1. Understanding and maintaining the Installed base.
2. Service Order processing.
3. Configuring the service organization.
4. Brief understanding the service contracts.

d) Transaction Processing.

1) Leads.

2) Opportunity.

3) Business Activity.

4) Quotation.

5) Sales Order.

2) Basic Functions

1) Organizational data determination.

Understanding the Organizational data determination concept

Organizational Model Rule Type

Responsibility Rule Type

2) Partner Processing.

Understanding the Concept of Partner Determination Procedure

Partner Functions

Access sequence

Assigning the Partner determination Procedure to the Transaction.

3) Item category determination.

Define Transaction Type

Define Item Category,Item category Group

Define Item category determination

4) Output determination.

Understanding the Concept of Action Profile

Output determination using the Action Profile.

3. CRM Middleware

Cross System Connectivity

• Logical systems
• RFC destination creation
• Initial download of Customizing objectives
• Initial download of Business objects
• Data flow Monitoring
• Error analysis

4. APPLICATIONS.

1) CRM-Web client 7.0 UI configuration .

Understanding the web UI layout and structure.

1. Navigation bar configuration and testing.
2. Quick create links configuration
3. Personalization of the UI layout.
4. Testing transaction processing in the web client .