SAP CRM 5.0

Course Content: Introduction to SAP R/3, CRM 5.0 and ECC 6.0 SAP Overview R/3 Foundation & Architecture What is ECC 6.0 (Enterprise Central Component) Business transactions and Objects Business Scenarios Different Interfaces Navigation Sales and Distribution (SD) Overview Introduction Foundation & Architecture Customer Master and Company codes Sales Org Structure Pricing Business Process in SD Document Types Difference between SD & CRM SAP CRM 5.0 Solution Overview Introduction to SAP CRM 5.0 SAP CRM Webclient & UI Changes Foundation & Architecture SAP CRM Analytics SAP CRM Marketing SAP CRM Channel Management SAP CRM Sales SAP Service SAP CRM Interaction Center SAP CRM Field Applications SAP CRM for Industries SAP CRM Implementation & Operation SAPCRM 5.0 Middleware Middleware Overview What is XI (Exchange Infrastructure) and PI (Process Integration) Data Exchange Between Systems SAPCRM 5.0 IPC (Internet Pricing and Configurator) Overview IPC Configuration Guide SAPCRM 5.0 Internet Sales Foundation & Architecture Contract Processing Order Processing E-Marketing E-Selling E-Service SAP Mobile 5.0 Sales and Service Mobile Sales & Service Benefits Mobile Sales & Service Features Different functionalities in Mobile Sales and Service SAPCRM 5.0 Base Customizing (CR100) Overview of CRM 5.0 Server Technology and User Interfaces Business partner Organizational Management Territory Management Product master Transactional Processing Activity Management Partner Processing Pricing Actions Billing CRM Middleware SAP Solution Manager People Centric CRM SAPCRM 5.0 Marketing (CR600) Marketing Planning and Campaign Management Difference between CRM 5.2 marketing and CRM 5.0 marketing Trade Promotion Management Customer Segmentation Product Proposals Campaign Automation External List Management Lead Management Marketing Analytics SAP CRM 5.0 Sales (CR300) Opportunity Management Difference between CRM 5.2 sales and CRM 5.0 sales Copy Control Contract Management Quotation and Order Management Overview of Incentive and Commission Management SAP CRM 5.0 Service (CR700) IBase Management Difference between CRM 5.2 service and CRM 5.0 service Service Order Management Case Management Resource Planning Planned Services Service Confirmation Billing in Service Service Contracts and Entitlement Complaints and Returns e-Service Service Analytics SAP CRM Interaction Center WinClient [Call Center – SAP GUI] (CR400) Architecture and technology Agent functions and processes in the IC Creating of IC Profile Configuring Components Action Box Configuration IC Management functions: (Call List, Scripting) IC Manager Dashboard Call List Management Interactive Scripting IC Workforce Management SAP CRM 5.0 Interaction Center WebClient [Call Center – Web Based) (CR410) Architecture and technology Difference between CRM 5.2 call center and CRM 5.0 call center. Agent functions and processes in the IC Creating of IC Profile Configuring Components Action Box Configuration IC Management functions: (Call List, Scripting) IC Manager Portal: IC Manager Dashboard Call List Management Interactive Scripting IC Workforce Management Project Methodology Real time Business Scenario ASAP Roadmap Real time Business Process Procedure Best Practices Solution Manager Overview Project Templates Project Management What is Project Management Developing Documentation & Presentation skills Roles and Responsibilities How to develop Consultant Attributes How to run a Meeting Effectively How to build a Team Day to day Activities