Secretarial and PA Development (Public Course)

During this secretarial and pa course you will develop your skills in the following topics:

Planning & Organisation

• Time management skills
• Using a time management matrix
• Planning & prioritising workloads
• Managing workloads to meet time lines
• Eliminating time wasters
• Setting SMART objectives
• Motivate yourself to use time creatively and productively

Management Skills

• Managing self and others
• Effective delegation
• Performance management
• Building relationships
• Managing day to day situations
• Action plans based around planning, organising and management skills

Day 2 -

Communication Skills

• Spoken communication - overview of telephone, face to face, body language, tone & words
• Written communication - overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills

• Being assertive and not aggressive in the workplace
• Saying no assertively
• Understanding assertiveness

Meetings

• Meeting preparation
• Overview of successful minute taking
• Preparing and delivering presentations
• Action plans linked to communication, assertiveness and meetings

Departmental Improvement Suggestions