Taylor Mason Training

Secretarial and PA Development (Public Course)

Taylor Mason Training
In Birmingham, City of London and Manchester

VAT exempt
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Important information

Typology Workshop
Location At 3 venues
Class hours 14h
Duration 2 Days
Start Different dates available
  • Workshop
  • At 3 venues
  • 14h
  • Duration:
    2 Days
  • Start:
    Different dates available

The knowledge and practical skills you will learn include: Planning & Organisation. Management Skills. Communication Skills. Meetings and Presentations. Departmental Improvement Suggestions.

Suitable for: This advanced secretarial course is suitable for PA's / Secretaries who wish to improve their skills in planning, management, communication and assertiveness. Learn to manage your manager, conduct meetings and suggest improvements to the department

Facilities (3)
Where and when
Starts Location Timetable
Different dates available
West Midlands, England
See map
09.30 - 16.30
Different dates available
City of London
London, England
See map
2 Day Course
Different dates available
M1, Greater Manchester, England
See map
2 Day Course
Starts Different dates available
West Midlands, England
See map
Timetable 09.30 - 16.30
Starts Different dates available
City of London
London, England
See map
Timetable 2 Day Course
Starts Different dates available
M1, Greater Manchester, England
See map
Timetable 2 Day Course

To take into account

· Who is it intended for?

Anyone wishing to advance their skills within Secretary/PA position.

· Requirements

There are no pre course requirement for this secretraial/pa course

· What happens after requesting information?

Course content and costs, with available dates will be forwarded to interested delegates.

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What you'll learn on the course

Executive Assistant
Executive PA
Secretary Training
Secretary courses
PA Training
Public Courses
Office Skills

Teachers and trainers (1)

Taylor Mason
Taylor Mason
Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

During this secretarial and pa course you will develop your skills in the following topics:

Planning & Organisation

  • Time management skills
  • Using a time management matrix
  • Planning & prioritising workloads
  • Managing workloads to meet time lines
  • Eliminating time wasters
  • Setting SMART objectives
  • Motivate yourself to use time creatively and productively

Management Skills

  • Managing self and others
  • Effective delegation
  • Performance management
  • Building relationships
  • Managing day to day situations
  • Action plans based around planning, organising and management skills

Day 2 -

Communication Skills

  • Spoken communication - overview of telephone, face to face, body language, tone & words
  • Written communication - overview of business writing, composing professional emails, faxes, memos, letters

Assertiveness Skills

  • Being assertive and not aggressive in the workplace
  • Saying no assertively
  • Understanding assertiveness


  • Meeting preparation
  • Overview of successful minute taking
  • Preparing and delivering presentations
  • Action plans linked to communication, assertiveness and meetings

Departmental Improvement Suggestions

Additional information

The cost of £599.00 is for two days training.

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