Senior Management

Course Objective: to help experienced managers re-examine their current management techniques. They will be encouraged to evaluate their own strengths and weaknesses and the effect that these have on their team. Key areas such as motivation and communication will be also re-assessed, whilst a strong emphasis will be placed on the need to develop long-term strategies for successful team development.

Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.

By the end of this course, delegates will be able to:

Evaluate their own strengths and weaknesses

Understand different employees types and what motivates them

Communicate effectively even in difficult situations

Develop and sustain a highly effective team

Understand and resolve conflicts

Dictate the focus of the team by planning for the short, medium and long-term

Course Elements

Self Assessment – evaluate your strengths and weaknesses

Understanding the role of the manager

Six activities of management

Understanding employee types

Causes of dissatisfaction

Team Development – ensuring the team progresses

Understanding motivational conditions

The managers effect on motivation

Recognising personal drivers

Designing individual strategies for re-motivation

Creating a structure for effective communication

Developing a culture of open disclosure and feedback

Conflicts – understanding and resolving them

Planning for the short, medium and long term – how to dictate the focus of the team

Creating a workable action plan

Role-play and analysis throughout