The Senior Secretary/PA

Objectives
To review the senior secretary's role. Explore the responsibilities of management. Improve communication skills. Increase self-confidence and adopt a positive attitude.

Course Content
The Senior Secretary's Role:
the secretary's role as part of the management team, and the way in which secretaries play a major part in influencing the manager's effectiveness.

Communication Skills:
conversation skills
making and refusing requests
listening
conflict.

Interpersonal Skills:
developing interpersonal relationships
how to motivate and influence people
the importance of being strongly self-motivated
the high achievement factors
the types of people you meet and how to handle them.

Planning and Prioritising:
how to build in systems which strengthen credibility and confidence.

Problem Solving:
solving problems in everyday situations.

Projecting the Right Image:
the first impression
appearance, attitude and approach
the need to establish rapport
acting as the organisation's ambassador.

Accepting Responsibility:
identifying specific activities
agreeing objectives
identifying specific training needs
working to deadlines
effective feedback.

The Working Partnership:
examining your current work relationships and identifying problem areas
personal barriers.

Working Better Together:
ways you can increase your understanding of people at work
changing attitudes in your own environment
encouraging teamwork.

Action Plan:
participants plan and discuss what they will do on return to work.

Who Will Benefit
Senior secretaries who are keen to develop their personal effectiveness and potential.