Service Level Management - a Practitioner's Guide

Description
This guide shows you best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more.

Program

Buy the itSMF guide to service level management today!Service Level Management - a Practitioner's Guideoffers a practical, experience-based approach to the subject mattter. This guide shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more.

Additionally, this book comes complete with a free CD packed with sample templates and supporting documents. You can tailor these templates to your specific needs using the advice and guidance in the book. No more reinventing the wheel.
Key Features & Benefits:

• Shows you best way to design a service level management (SLM) roadmap and implementation project plan. Providing you with a step-by-step approach.
• Comes with a CD that contains templates of various different SLM documents. These can be tailored to your own needs. Saving you both time and money.
• Published by the itSMF - the representative body of the IT service management. industry

Publisher: itSMF
ISBN 10: 1906745005
ISBN 13: 9781906745004
Format: Softcover
Published Date: 10 November 2008
Availability: Available to Order

Buy this essential guide today!