SIA Door Supervisor

Qualification

National Certificate for SIA Door Supervisor Level 2 (NOCN)

Accreditation

National Open College Network (NOCN)

Duration & Format

This course comprises of 4 days training. Delivery includes participatory exercises, group and individual activities and trainer input.

Programme Content

Unit 1 - Roles and Responsibilities of Door Supervisors
Introduction to the role of the door supervisor, code of conduct, legal constraints, drugs, crime prevention, equal opportunities, health & safety and emergency procedures including First Aid.

Unit 2 - Conflict Management for Door Supervisors
Introduction to communication and conflict management, self-awareness, avoiding conflict, effective communication and customer services skills, recognising and defusing conflict, maintaining space, defusing high risk conflict, resolving conflict, learning from conflict.

Assessment Guidelines

Certification requires the successful completion of two multi-choice question papers.