SIA National Door supervisors

SIA National Door supervisors Course

This qualification is for anyone wishing to work in a security capacity within the event industry or as a licensed door supervisor working at a club, pub or other licensed venue.

Course Syllabus

Unit 1 - Roles and Responsibilities of Door Supervisors:

• The role of the door supervisor
• Behavioural standards
• Customer service skills
• Health and safety at work
• Civil and criminal law
• The law in relation to licensing
• Equal opportunities
• Young persons
• How to comply with regulations as a door supervisor
• Searching people
• Eviction/ejection
• Offensive weapons
• First aid and emergencies
• Drugs
• Arrest
• Incident recording and scene preservation.

Unit 2 - Conflict Management for Door Supervisors:

• Introduction to communication skills and conflict management
• Self-awareness
• Avoiding conflict
• Effective communication and customer service skills
• Recognising and defusing conflict
• Maintaining space
• Defusing high risk conflict
• Resolving and learning from conflict