Six Sigma for IT Management

Description
This book is the first to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It merges ITIL and Six Sigma methodologies into a single unified approach, to provide continuous improvement for IT organisations.

Program

BuySix Sigma for IT Managementtoday! This book is also available as part of our IT Management Metrics and Quality Starter Kit . The kit contains essential reading for anyone looking to improve their IT Management processes.