South & City College Birmingham courses

...but the individuals who hold the qualification and understand PRINCE2® as a methodology can implement the theories and processes to have a more successful career... Learn about: Project Manager, Office IT, IT risk...

...• Risk Management and Issue Resolution • Closing a Programme • Practical Work • Exam Approaches and Preparation... Learn about: Office IT, Programme Planning, Quality Training...

...lessons covering every aspect of the official syllabus from Axelos. The course will fully prepare you for your official PRINCE2® examinations that will... Learn about: Project Management, IT risk, Project Manager...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Waste management, Quality management, Quality Process...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Lean Management, Lean Six Sigma, Sigma Software...

...Study the intermediate level of the industry-standard Lean Six Sigma process improvement methodology and enhance your knowledge with a licenced affiliate... Learn about: Waste management, Lean Six Sigma, Process Improvement...

...methodology with an officially licenced affiliate. The Lean Six Sigma Green Belt goes hand-in-hand with other project management qualifications... Learn about: Lean Six Sigma, Quality management, Statistical analysis...

...The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations... Learn about: Service Operation, Service Implementation, Service Transition...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Get certified and master... Learn about: Process Improvement, Waste management, Statistical analysis...

...framework Lean Six Sigma with this course with a licenced affiliate. Fully accredited by the IASSC, this Lean Six Sigma Black Belt course will give students... Learn about: Black Belt, Lean Management, Quality management...

...that need to be built in to support and manage the service strategy • Using IT frameworks to help improve governance and the impact of strategy on other business processes... Learn about: Continual Service Improvement, Service Desk, Service level agreements...

...service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. The ITIL® Foundation course provides students... Learn about: Service Implementation, Service Life Cycle, Service Management...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Service Design, Service level agreements, Human Element...

...who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who... Learn about: Technology Infrastructure, Service Strategy, Critical Success Factors...

...Be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with... Learn about: Technology Infrastructure, Service level agreements, Service Transition...

...the wider ITIL® framework to fulfil business needs. • The factors that explain why systems and services are delivered in the way that they are and the... Learn about: Service Desk, Technology Infrastructure, Service level agreements...

...that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. The... Learn about: Human Element, Technology Infrastructure, Stakeholder Management...

...minimising negative effects and delivering satisfactory outcomes. • An access management process that protects internal data security. • How to meet the... Learn about: Framework Transition, Third Parties, Critical Sucsess Factors...

...set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program... Learn about: Quality Training, Stakeholder Management, Service Capability...

...The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The... Learn about: Service Capability, Stakeholder Management, Critical Sucsess Factors...