South & City College Birmingham courses

...well as terms and phrases. • PRINCE2® Practitioner The second stage of the PRINCE2® Qualification. By passing the second and final stage of the PRINCE2® Qualification... Learn about: Office IT, Ms Office, Programme Planning...

...• Model and prototype aspects of the solution to ensure the correct development path is being followed. • Elicit, analyse, prioritise and manage requirements for deliverables... Learn about: Ms Office, Project Management, IT Project Management...

...lessons covering every aspect of the official syllabus from Axelos. The course will fully prepare you for your official PRINCE2® examinations that will... Learn about: IT Project Management, IT risk, Project Management...

...studying goals to suit your career development. Usually certified Yellow Belts will have job roles such as business process analyst and process improvement co-ordinator... Learn about: Quality Training, Process Improvement, Quality Process...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Waste management, Lean Six Sigma, Quality Process...

...more efficiently and improve the quality of the output by identifying and removing causes of defects. • The Define phase during which projects are selected... Learn about: Process Improvement, Lean Management, Statistical analysis...

...level of the Lean Six Sigma methodology with an officially licenced affiliate. The course will give students the fundamental knowledge needed to use... Learn about: Statistical analysis, Process Improvement, Waste management...

...Ideal for anyone in first-line support or in a technical support role. The course is an overview of the ITIL® framework and how to apply... Learn about: Service Implementation, Service Life Cycle, Service Operation...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Get certified and master... Learn about: Lean Six Sigma, Statistical analysis, Lean Management...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Black Belt, Lean Six Sigma, Sigma Software...

...of increased automation and escalation. • Designing, implementing and transitioning to a new service strategy • Identifying and resolving issues that could... Learn about: Human Element, Service Transition, Service Operation...

...After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits... Learn about: Service Transition, Service Implementation, Service Delivery...

...and give them the skills and knowledge they need to build and deploy IT service that fulfil genuine business needs. • The ITIL® interpretation of service... Learn about: Technology Infrastructure, Human Element, Critical Success Factors...

...who has passed the ITIL® Foundation course and is a Service Manager, Chief Operation Officer, IT Operations Manager or Chief Information Officer who... Learn about: Stakeholder Management, Service level agreements, Technology Infrastructure...

...IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide... Learn about: Service level agreements, Service Desk, Human Element...

...• Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service desk and supporting... Learn about: Service Operation, Service Desk, Technology Infrastructure...

...you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing... Learn about: Service level agreements, Service Desk, Life Cycle...

...the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for anyone who has... Learn about: Service Capability, Knowledge management, Critical Sucsess Factors...

...to develop simplify the process of moving to new processes and systems. • Using change management techniques and technology to record system/service changes... Learn about: Framework Transition, Service Capability, Configuration management...

...The course suits students who are IT professionals, have their ITIL® Foundation Qualification and work in areas such as IT operations, network support... Learn about: Stakeholder Management, Service Capability, Knowledge management...