South & City College Birmingham courses

...programme manager or senior project manager. This package is for anyone who is looking to become certified and achieve a more senior role in their current or future workplace... Learn about: Risk Management, Ms Office, Management of Risk...

...to ensure deliverables are completed in the correct order. • Advanced estimating, measurement and configuration considerations for successful Agile management... Learn about: Programme Planning, IT Project Management, Risk Management...

...and properly assigning responsibility to management, business and technical departments. • Structuring and empowering project teams. • Using MoSCoW prioritisation... Learn about: IT risk, Project Management, Project Manager...

...and function as an important member of any project, process or quality management team. Lean Six Sigma is a modern managerial concept and is the combination... Learn about: Lean Management, Quality Process, Six Sigma...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Lean Six Sigma, Quality Training, Statistical analysis...

...model how processes may be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest... Learn about: Six Sigma, Lean Six Sigma, Waste management...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each... Learn about: Statistical analysis, Lean Management, Process Improvement...

...• The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service... Learn about: Service Implementation, Service Operation, Service Delivery...

...without affecting existing systems. • The Improve phase helps students to identify the changes that will deliver the greatest business benefits before... Learn about: Six Sigma, Quality management, Lean Six Sigma...

...the necessary knowledge and techniques they need to lead a process improvement team. You will be able to deploy resources and apply the correct methodologies... Learn about: Black Belt, Sigma Software, Quality management...

...able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning... Learn about: Continual Service Improvement, Service level agreements, Service Design...

...• The service management lifecycle and the key stages used to manage service requests • Defining a service strategy that meets the needs of all users of... Learn about: Service Transition, Service Operation, Service Delivery...

...event triggers and the challenges and risks that need to be addressed before deployment. • Using technology to assist with IT service design and delivery... Learn about: Critical Success Factors, Stakeholder Management, Service Design...

...role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation. • The principles... Learn about: Service Strategy, Service level agreements, Stakeholder Management...

...IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide... Learn about: Stakeholder Management, Change Management, Service Desk...

...or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level. The ITIL® Intermediate... Learn about: Service Operation, Change Management, Service level agreements...

...Across the Lifecycle course which leads to the title of “ITIL® Expert”. Anyone who has passed the ITIL® Foundation and is looking to embark on a journey... Learn about: Change Management, Technology Infrastructure, Service Desk...

...• How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels... Learn about: Framework Transition, Configuration management, Critical Sucsess Factors...

...is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial... Learn about: Third Parties, Operational Support, Critical Sucsess Factors...

...high availability systems to maintain service quality at all times. • Using IT service continuity principles to maintain quality of service as systems and frameworks transition... Learn about: Knowledge management, Change Management, Configuration management...