South & City College Birmingham courses

...themes and processes learnt in the Foundation stage in to any project environment in any industry, as well as comprehensive knowledge of the PRINCE2® methodology... Learn about: IT risk, Quality management, Programme Planning...

...PRINCE2® This PRINCE2® course comes with 12 full interactive lessons covering every aspect of the official syllabus from Axelos. The course will fully... Learn about: Office IT, IT Project Management, Risk Management...

...• Defining functional and non-functional requirements for deliverables. • Implementing quality control. • Preparing for the future by considering maintainability... Learn about: Project Management, Project Manager, IT risk...

...studying goals to suit your career development. Usually certified Yellow Belts will have job roles such as business process analyst and process improvement co-ordinator... Learn about: Lean Management, Six Sigma, Quality management...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value but with less... Learn about: Six Sigma, Process Improvement, Lean Six Sigma...

...model how processes may be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest... Learn about: Waste management, Sigma Software, Six Sigma...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Lean Management, Waste management, Sigma Software...

...raising standards and customer satisfaction levels... Learn about: Service Life Cycle, Service Implementation, Service Delivery...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Lean Six Sigma, Sigma Software, Lean Management...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Statistical analysis, Black Belt, Lean Management...

...and creating plans that ensure they are all addressed according to ITIL® standards. Continual Service Improvement • Placing continual service improvement... Learn about: Service Design, Service Desk, Service Management...

...service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. The ITIL® Foundation course provides students... Learn about: Service Transition, Service Life Cycle, Service Management...

...three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers... Learn about: Service Desk, Stakeholder Management, Human Element...

...passed you will be able to undertake roles such as IT operations manager, IT strategy or business strategy consultant. The course counts as three of... Learn about: Issue Resolution, Technology Infrastructure, Issue Resolution...

...• Principles behind service transition, such as optimisation and inputs and outputs that need to be considered during the design phase. • Processes that... Learn about: Service Transition, Stakeholder Management, Human Element...

...ensure they are all addressed according to ITIL® standards... Learn about: Service level agreements, Service Operation, Change Management...

...be applied to service delivery programs. • How to implement the organisational and operational changes required for a continual service improvement program... Learn about: Service Desk, Change Management, Life Cycle...

...course and get certified with this training and examination package. Once the Operational Support and Analysis exam has been passed you will be able... Learn about: Service Capability, Framework Transition, Operational Support...

...• How to specify and implement high availability systems to maintain service quality at all times. • Using IT service continuity principles to maintain... Learn about: Change Management, Third Parties, Operational Support...

...• Using technology to support PPO goals and services... Learn about: Configuration management, Knowledge management, Stakeholder Management...