South & City College Birmingham courses

...involved in a project team at a senior level. Not only do the organisations benefit from projects that are controlled and managed to this standard... Learn about: Project Manager, Team Training, Office IT...

...Gain three internationally recognised qualifications in the project management industry and make sure you have all bases covered when it comes to... Learn about: Programme Planning, IT Project Management, Quality Training...

...lessons covering every aspect of the official syllabus from Axelos. The course will fully prepare you for your official PRINCE2® examinations that will... Learn about: Project Management, IT risk, IT Project Management...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Quality management, Sigma Software, Lean Management...

...• The Define phase defines how projects are chosen, elements of waste are then identified and action items are defined. • The Measure phase is used to... Learn about: Quality management, Six Sigma, Lean Six Sigma...

...model how processes may be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest... Learn about: Six Sigma, Quality management, Process Improvement...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Lean Management, Process Improvement, Quality management...

...can also be used to go onto further study through the Service Lifecycle or Service Capability routes, which lead to the Managing Across the Lifecycle course... Learn about: Service Implementation, Service Delivery, Service Transition...

...without affecting existing systems. • The Improve phase helps students to identify the changes that will deliver the greatest business benefits before... Learn about: Quality management, Waste management, Black Belt...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Master the process improvement... Learn about: Sigma Software, Quality management, Waste management...

...and risks associated with service transition and how best to meet each. Service Operation • The factors that explain why systems and services are delivered... Learn about: Human Element, Stakeholder Management, Service Transition...

...Once the Foundation Certification has been achieved then you will be able to function as a service manager or a member of a first-line support team averaging a salary of £23... Learn about: Service Transition, Service Life Cycle, Service Operation...

...Get certified in ITIL® Service Design and be able to provide definitive proof of ability in service design and delivery. Once you have passed the SD exam... Learn about: Service Design, Critical Success Factors, Technology Infrastructure...

...role of service strategy in the context of the ITIL® framework before diving into the specifics of strategy design and implementation. • The principles... Learn about: Service Desk, Human Element, Team Building...

...• How to manage the human element of any IT service transition project, including stakeholder expectations and communications. • Assessing organisational... Learn about: Service Transition, Critical Success Factors, Technology Infrastructure...

...ensure they are all addressed according to ITIL® standards... Learn about: Service Desk, Critical Success Factors, Technology Infrastructure...

...Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. Once the CSI exam has been passed... Learn about: Technology Infrastructure, Change Management, Stakeholder Management...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate Operational Support & Analysis (OSA) course and... Learn about: Operational Support, Framework Transition, Critical Sucsess Factors...

...according to agreed service levels. • Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements... Learn about: Third Parties, Service Offerings, Stakeholder Management...

...them into a modern IT service. • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement... Learn about: Stakeholder Management, Critical Sucsess Factors, Change Management...