South & City College Birmingham courses

...• Defining a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership... Learn about: Risk Management, IT risk, Programme Planning...

...programme manager and software development manager. This course is for anyone who is looking to become an expert in the project management field. PRINCE2®... Learn about: Office IT, Ms Office, Project Management...

...This course is for anyone who is looking to become an expert in the project management field. PRINCE2® This PRINCE2® course comes with 12 full interactive... Learn about: Project Manager, IT risk, Project Management...

...• The Define phase defines how projects are chosen, elements of waste are then identified and action items are defined. • The Measure phase is used to... Learn about: Waste management, Lean Management, Process Improvement...

...of two separate methodologies; Lean and Six Sigma. Lean is a methodology designed to improve business by preserving quality and value but with less... Learn about: Quality management, Lean Management, Waste management...

...Study the intermediate level of the industry-standard Lean Six Sigma process improvement methodology and enhance your knowledge with a licenced affiliate... Learn about: Lean Management, Sigma Software, Process Improvement...

...catalogue and analyse existing processes to define an operational baseline that can be used to calculate potential capability of each. • The Analyse phase... Learn about: Waste management, Six Sigma, Lean Management...

...which upon completion, gives the student the title of ITIL® Expert. Anyone who is looking to gain training or consolidate existing skills in IT service management... Learn about: Service Management, Service Delivery, Service Transition...

...process improvement framework Lean Six Sigma with the Lean Six Sigma Black Belt training course and examination. Fully accredited by the IASSC... Learn about: Quality management, Statistical analysis, Black Belt...

...processes to define an operational baseline that can be used to calculate potential capability of each. • The Analyse phase uses statistical analysis and... Learn about: Six Sigma, Black Belt, Sigma Software...

...of increased automation and escalation. • Designing, implementing and transitioning to a new service strategy • Identifying and resolving issues that could... Learn about: Service level agreements, Human Element, Stakeholder Management...

...both themselves and their customer. It is seen as the number one solution framework and approach to service management in the world. Once the Foundation... Learn about: Service Transition, Service Implementation, Service Operation...

...three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers... Learn about: Service level agreements, Service Design, Service Desk...

...Get certified in ITIL® Service Strategy and be able to determine a workable, efficient, client-pleasing IT service strategy. Once the SS exam has been... Learn about: Service Strategy, Technology Infrastructure, Team Building...

...IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide... Learn about: Service Desk, Critical Success Factors, Technology Infrastructure...

...Gain the highly sought-after ITIL® Service Operation Qualification with this training and exam package. Get an in-depth understanding of how to apply... Learn about: Technology Infrastructure, Human Element, Service Operation...

...that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers. The... Learn about: Life Cycle, Service Desk, Stakeholder Management...

...IT operations managers or availability managers. The ITIL® Operational Support and Analysis course will help students to master the principles included... Learn about: Third Parties, Change Management, Operational Support...

...repository for capture of system changes. • Delivering the changes demanded by service users and other factors. • Service validation and testing routines... Learn about: Framework Transition, Change Management, Quality Training...

...network control and operation, security manager and security administrator. The ITIL® PPO course takes students through the practical application of... Learn about: Change Management, Configuration management, Framework Transition...