South & City College Birmingham courses

...well as terms and phrases. • PRINCE2® Practitioner The second stage of the PRINCE2® Qualification. By passing the second and final stage of the PRINCE2® Qualification... Learn about: Quality management, IT risk, Project Manager...

...and scalability during planning. Managing Successful Programmes (MSP®) The package will take you through the course so you have an understanding of... Learn about: IT Project Management, Ms Office, Project Management...

...The Practitioner stage will then take students through how to implement Agile into a practical project environment: • Overseeing products and deliverables... Learn about: Project Manager, IT Project Management, IT risk...

...studying goals to suit your career development. Usually certified Yellow Belts will have job roles such as business process analyst and process improvement co-ordinator... Learn about: Lean Six Sigma, Statistical analysis, Lean Management...

...averaging a salary of £29,000. Source: www.payscale.com The Lean Six Sigma Yellow Belt is for anyone who wants to understand basic Lean Six Sigma concepts... Learn about: Lean Management, Six Sigma, Process Improvement...

...Study the intermediate level of the industry-standard Lean Six Sigma process improvement methodology and enhance your knowledge with a licenced affiliate... Learn about: Process Improvement, Sigma Software, Lean Management...

...• The Define phase during which projects are selected and wasteful elements are identified and action items are defined. • The Measure phase is used to... Learn about: Six Sigma, Statistical analysis, Sigma Software...

...The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations... Learn about: Service Delivery, Service Implementation, Service Operation...

...putting those plans into action. • The Control phase monitors each change that is made and record any deviations from the predicted benefits... Learn about: Statistical analysis, Lean Six Sigma, Waste management...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Black Belt, Statistical analysis, Lean Management...

...action when required. • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery. • Implementing a service... Learn about: Stakeholder Management, Service Desk, Technology Infrastructure...

...After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits... Learn about: Service Delivery, Service Transition, Service Implementation...

...• Roles, responsibilities and human resources required to properly manage a service delivery process. • Implementing a new service delivery process and... Learn about: Service Desk, Service level agreements, Service Desk...

...responsible for defining and implementing a service strategy as part of wider IT and business goals, or anyone who is looking to understand how their service... Learn about: Service Strategy, Critical Success Factors, Service level agreements...

...hands-on resources for the new framework. The course focuses on the service transition elements of the ITIL® framework. It will introduce students to... Learn about: Service Desk, Change Management, Critical Success Factors...

...Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into... Learn about: Technology Infrastructure, Service Desk, Service Desk...

...you will be able to function as a support manager or service transition manager. The course counts as three of the necessary 17 credits to move onto Managing... Learn about: Human Element, Change Management, Critical Success Factors...

...work reliably in roles including database administrator, network support, configuration manager and availability manager. The course counts as four... Learn about: Configuration management, Service Capability, Knowledge management...

...complaints to raise satisfaction levels. • Defining the human resources required to deliver services and assigning roles and duties to maintain standards... Learn about: Framework Transition, Quality Training, Critical Sucsess Factors...

...them into a modern IT service. • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement... Learn about: Stakeholder Management, Service Capability, Configuration management...