South & City College Birmingham courses

...Managing Successful Programmes (MSP®) The package will take you through the course so you have an understanding of the benefits and principles underlying... Learn about: Team Training, Quality management, Ms Office...

...will take students through basic and advanced principles that make up the Agile methodology: • The concepts, benefits and risks. • The philosophy... Learn about: IT Project Management, Ms Office, Risk Management...

...to ensure deliverables are completed in the correct order. • Advanced estimating, measurement and configuration considerations for successful Agile management... Learn about: Project Management, Project Manager, IT risk...

...but with less work and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Quality management, Lean Six Sigma, Waste management...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Lean Management, Quality Training, Sigma Software...

...model how processes may be improved and the potential value of each. • The Improve phase helps students to identify the changes that will deliver the greatest... Learn about: Lean Management, Statistical analysis, Sigma Software...

...to job roles such as continuous improvement manager, process improvement manager and quality assurance manager; they have salaries averaging £45... Learn about: Sigma Software, Statistical analysis, Process Improvement...

...raising standards and customer satisfaction levels... Learn about: Service Implementation, Service Implementation, Service Operation...

...• The Define phase during which projects are outlined, elements of waste are identified and the management decisions required to move forward... Learn about: Statistical analysis, Lean Management, Process Improvement...

...hypothesis testing to model how processes may be improved and the potential value of each improvement without affecting existing systems. • The Improve... Learn about: Sigma Software, Process Improvement, Statistical analysis...

...with any new service design including SLAs, event triggers and the challenges and risks that need to be addressed before deployment. • Using technology... Learn about: Service Desk, Service Transition, Critical Success Factors...

...After taking the Foundation course you can also venture further into the ITIL® framework through the Intermediate modules. The course counts as two credits... Learn about: Service Implementation, Service Operation, Service Life Cycle...

...three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”. The course is for IT operations managers... Learn about: Stakeholder Management, Service Desk, Technology Infrastructure...

...passed you will be able to undertake roles such as IT operations manager, IT strategy or business strategy consultant. The course counts as three of... Learn about: Service Desk, Critical Success Factors, Human Element...

...ITIL® Intermediate Service Transition package. Once the ST exam has been passed you will be able to undertake roles such as change manager, project support... Learn about: Service Desk, Change Management, Technology Infrastructure...

...value they provide to the business. • The way by which IT services are organised and delivered, such as event management and using incident management... Learn about: Service level agreements, Service Operation, Critical Success Factors...

...Get certified and improve company IT service operations with the ITIL® Intermediate Continual Service Improvement course. Once the CSI exam has been passed... Learn about: Service Desk, Service Desk, Human Element...

...work reliably in roles including database administrator, network support, configuration manager and availability manager. The course counts as four... Learn about: Service Capability, Knowledge management, Change Management...

...• How to specify and implement high availability systems to maintain service quality at all times. • Using IT service continuity principles to maintain... Learn about: Framework Transition, Operational Support, Service Offerings...

...Specialise on the practical application of PPO practices and get certified with this complete ITIL® Planning, Protection and Optimization training and exam package... Learn about: Stakeholder Management, Framework Transition, Service Capability...