South & City College Birmingham courses

...programme manager or senior project manager. This package is for anyone who is looking to become certified and achieve a more senior role in their current or future workplace... Learn about: Project Manager, Ms Office, Programme Planning...

...PRINCE2® This PRINCE2® course comes with 12 full interactive lessons covering every aspect of the official syllabus from Axelos. The course will fully... Learn about: Ms Office, Project Management, Office IT...

...to PRINCE2® • Processes SU and IP • Processes CS and MP • Processes DP, SB & CP • Organisation Theme • Business Case Theme • Risk Theme • Plans Theme •... Learn about: IT risk, Project Management, Project Manager...

...Belt is an ideal place to start if you want to whet your appetite in process improvement strategies, you can then use this foundation to go onto further... Learn about: Lean Management, Quality Process, Statistical analysis...

...and Six Sigma is a system designed to improve the quality of process outputs by identifying and removing the causes of errors using statistical methods... Learn about: Process Improvement, Lean Six Sigma, Sigma Software...

...The Lean Six Sigma Green Belt goes hand-in-hand with other project management qualifications. You will also be able to study the Black Belt at some stage in the future... Learn about: Process Improvement, Statistical analysis, Waste management...

...• The Control phase then helps to monitor each change that is made and record any deviations from the predicted benefits, then how to action on the results... Learn about: Sigma Software, Waste management, Lean Management...

...The ITIL® Foundation course provides a good base for anyone who is looking to go into first-line support or IT service management. The Foundation course... Learn about: Service Life Cycle, Service Delivery, Service Management...

...business process manager and senior project manager. These roles can command salaries of up to £72,000. Source: www.payscale.com Get certified and master... Learn about: Six Sigma, Black Belt, Lean Six Sigma...

...the necessary knowledge and techniques they need to lead a process improvement team. You will be able to deploy resources and apply the correct methodologies... Learn about: Sigma Software, Waste management, Quality management...

...of different areas or work across different teams needed to deliver quality service management practices. The Service Lifecycle provides a broad management... Learn about: Service Management, Service Operation, Service Design...

...Once the Foundation Certification has been achieved then you will be able to function as a service manager or a member of a first-line support team averaging a salary of £23... Learn about: Service Implementation, Service Delivery, Service Implementation...

...service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering... Learn about: Technology Infrastructure, Stakeholder Management, Human Element...

...strategy is defined and managed. The course will help IT professionals improve their knowledge of ITIL® Service Strategy and help them to understand... Learn about: Human Element, Critical Success Factors, Service Strategy...

...service manager and IT operations managers. The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle... Learn about: Stakeholder Management, Human Element, Critical Success Factors...

...the wider ITIL® framework to fulfil business needs. • The factors that explain why systems and services are delivered in the way that they are and the... Learn about: Change Management, Stakeholder Management, Service Operation...

...The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes... Learn about: Life Cycle, Service level agreements, Human Element...

...• How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels... Learn about: Third Parties, Change Management, Configuration management...

...• The use of technology to help improve and underpin OSA frameworks and processes... Learn about: Operational Support, Stakeholder Management, Service Capability...

...network control and operation, security manager and security administrator. The ITIL® PPO course takes students through the practical application of... Learn about: Third Parties, Framework Transition, Knowledge management...