South & City College Birmingham courses

...but the individuals who hold the qualification and understand PRINCE2® as a methodology can implement the theories and processes to have a more successful career... Learn about: Management of Risk, Office IT, IT risk...

...prepare you for your official PRINCE2® examinations that will deliver a worldwide recognised certification to compliment the knowledge you have gained from this in-depth training... Learn about: Office IT, Project Management, IT Project Management...

...lessons covering every aspect of the official syllabus from Axelos. The course will fully prepare you for your official PRINCE2® examinations that will... Learn about: IT risk, IT Project Management, Project Manager...

...and function as an important member of any project, process or quality management team. Lean Six Sigma is a modern managerial concept and is the combination... Learn about: Waste management, Lean Management, Lean Six Sigma...

...catalogue and analyse existing processes to define an operational baseline that can be used to calculate potential capability of each. • The Control phase... Learn about: Quality management, Process Improvement, Quality Process...

...and quality assurance manager; they have salaries averaging £45,000. Source: www.payscale.com The Green Belt is for anyone who is a member of a process... Learn about: Process Improvement, Waste management, Six Sigma...

...• The Analyse phase uses statistical analysis and hypothesis testing to model how processes may be improved and the potential value of each... Learn about: Waste management, Statistical analysis, Quality management...

...The student will have a good understanding of the principles of ITIL® and how they can be applied to improve and formalise their own IT service operations... Learn about: Service Operation, Service Transition, Service Implementation...

...this Lean Six Sigma Black Belt course will give students the necessary knowledge and techniques they need to lead a process improvement... Learn about: Sigma Software, Waste management, Statistical analysis...

...• The Control phase monitors each change that is made and record any deviations from the predicted benefits. The results will then be able to demand what... Learn about: Quality management, Lean Six Sigma, Process Improvement...

...and creating plans that ensure they are all addressed according to ITIL® standards. Continual Service Improvement • Placing continual service improvement... Learn about: Human Element, Continual Service Improvement, Critical Success Factors...

...Become ITIL® Certified with an official licensed affiliate. The ITIL® framework guides businesses to design and deliver IT solutions which will benefit... Learn about: Service Implementation, Service Operation, Service Management...

...service desk managers, consultants and professionals who are involved in service delivery. Upon completion they will be able to raise the quality and efficiency of their offering... Learn about: Service Desk, Stakeholder Management, Critical Success Factors...

...help improve governance and the impact of strategy on other business processes • Building the team and assigning roles and responsibilities necessary... Learn about: Service Desk, Service Strategy, Team Building...

...from on-site to Cloud services. • Considering the success factors and risks associated with service transition and how best to meet each... Learn about: Critical Success Factors, Technology Infrastructure, Stakeholder Management...

...Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into... Learn about: Technology Infrastructure, Service Operation, Human Element...

...The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes... Learn about: Service Desk, Stakeholder Management, Change Management...

...Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate Operational Support & Analysis (OSA) course and... Learn about: Change Management, Third Parties, Configuration management...

...is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial... Learn about: Change Management, Operational Support, Service Offerings...

...Specialise on the practical application of PPO practices and get certified with this complete ITIL® Planning, Protection and Optimization training and exam package... Learn about: Stakeholder Management, Third Parties, Framework Transition...