SRA Management Course Stage 1

SRA Management Course - Stage 1

Introduction

This management course is full of practical tips and suggestions to assist both those with significant management experience and those just commencing a management or supervisory role. It is based on extensive experience of working with a wide profile of firms over a fifteen year period and is also applicable to in-house lawyers.

Course Content:

Seeing Your Firm Through Your Client's Eyes

Business Development - Making It Work For You

• Review of the changes in the legal landscape and their impact on firms.
• Competition - dealing with it and using to your advantage.
• Promoting your firm - tools and techniques.
• Understanding what your clients want.
• Differentiating your firm in the market place.

Managing The Firm's Finances

• Understanding the financial cycle and its implications
• Key financial statements - their importance and implications
• CASH IS KING - the importance of effective billing and collection
• A detailed case study puts the theory into practice providing
• Key messages for financial stability and success.

Managing People

• The importance of efficient and effective leadership and management throughout the firm.
• The complementary roles of management and leadership.
• Communication the key to success.
• Providing constructive feedback.
• Appraisals.
• Motivating and managing the team.

Managing Clients

• Understanding what our clients want from us and delivering it.
• The journey from 'Expert for hire to Trusted Advisor' - how to achieve this journey.
• Dealing with complaints.