Introduction to Change Management

Introduction

Businesses often recognise the challenge of getting people to change shortly after implementation has started. The new approach is expected to go in unopposed but when the welcome mat doesn't appear project teams scramble to do some patch up communication - often with poor results. But despite this reality there is still a bias against investing in change management activities because they aren't the prime objective of the project or programme.

Training Objectives

This two day training course focuses on the essential change management skills and processes needed for, process and IT based, change programmes. A framework is set out for you to successfully manage the transformation of your people. Upon completion of the course students will be able to:

• recognise the important role people play in making business transformation successful.
• discuss the fundamental challenges in getting people to change.
• apply their knowledge on a project to manage the change of people's behaviour effectively.
• engage the Human Resource and other functions in assisting the change programme.

Course Content

• How people react to change.
• The impact of change.
• Why change fails.
• What is Change Management.
• Cultural Change and Corporate Cultures
• Stakeholders interests and concerns.
• Assessing the readiness for change
• The Case for Change.
• Change management planning.
• Communication planning
• Different types and roles of Change Agents
• The challenges of initiating the change
• The challenges of sustaining the change
• Realigning the organisation's capabilities.
• Change and Project Management.
• Aligning with Benefits Management.

Coaching

How often have you left a training course full of enthusiasm to apply your newfound knowledge and then reality imposes self and your good intentions flounder? To help individuals and teams avoid this a minimum of 4 days of structured coaching are recommended to follow up in-house courses. This coaching is focused on the change management aspects of your key projects and programmes.

Who should attend?

This course is for Business and IT executives, managers, project managers and team members who will be involved in managing the transformation of people. The course is mainly focused on process and IT based change. The course is available on a scheduled and an in-house basis for which the maximum number of attendees is 15.