SRA Management Course Stage 2

SRA Management Course Stage 2

Introduction

The course also provides guidance on compliance with Rule 5 of the Code of Conduct 2007.

The three areas addressed are:

• Business Development securing the future of your firm
• Effective Leadership and Management
• Achieving and delivering outstanding client care.

Course Content:

Business Development Securing the Future if Your Firm

• What is the 'product' you offer?
• How strong is your brand?
• Communicating the brand internally in order to ensure effective external communication.
• How do you differentiate yourself in the market place?
• Effective techniques for promoting your practice 'standing out from the crowd'.
• Effective marketing is not expensive.

Effective Leadership and Management:

• Effective leadership in both good and lean times
• Leadership models
• Motivating and empowering your team
• Delegation and feedback
• Coaching for success.

Achieving and Delivering Outstanding Client Service:

• What are the key ingredients in delivering outstanding client service?
• What does 'going the extra mile' mean in practical terms?
• Developing a pro-active relationship
• 'Trusted advisor' how to achieve and deliver this goal.