Supporting Users Running the Microsoft Windows XP Operating System

Supporting Users Running the Microsoft Windows XP Operating System - (Microsoft Training Course: 2261) At the end of the course, students will be able to perform and troubleshoot an attended installation of the Windows XP operating system; perform post installation configuration; troubleshoot system startup and user logon problems; analyze system performance; troubleshoot access; troubleshoot connecting to print devices; configure and troubleshoot hardware devices; troubleshoot Network Protocols and Services; configure Advanced Configuration and Power Interface (ACPI); configure input and output (I/O) devices; configure support for multiple languages or locations; troubleshoot security settings; troubleshoot the TCP/IP protocol; configure Windows Firewall (ICF) settings; troubleshoot name resolution issues; troubleshoot end user systems using remote Desktop and Remote Assistance. Module 1: Introduction to the Desktop Support Technical Role and Environment

• Examining the Desktop Support Technician Role
• The Windows Desktop Support Environment
• Interacting with Users

Skills

• Describe the role and general responsibilities of a DST.
  
• Describe MOF and the role of the DST within MOF.
  
• Successfully interact with users.

Module 2: Exploring and Configuring the Windows XP User Interface

• Exploring and Configuring the Windows XP Desktop Environment
  
• Examining Control Panel Organizational Views
  
• Lab: Exploring and Configuring the Windows XP User Interface
  

Skills

• Describe the major features and functions of Windows XP Professional and Windows XP Home Edition and customize various settings on the Windows XP desktop, such as the Start menu and taskbar.
  
• Describe the differences between Category View and Classic View and how to switch between the two views in Control Panel.

Module 3: Resolving Desktop Management Issues

• Desktop Management Concepts
• Troubleshooting User Logon Issues
• Troubleshooting User Configuration Issues
• Troubleshooting Security Issues
• Troubleshooting System Performance
• Lab: Resolving Desktop Management Issues

Skills

• Understand the basic concepts necessary for resolving desktop management issues in the Windows XP Professional and Windows XP Home Edition environments.
  
• Troubleshoot user logon issues.
  
• Troubleshoot user configuration issues.
  
• Troubleshoot security issues.
  
• Troubleshoot system performance.

Module 4: Resolving Printer Issues

• Installing Local and Network Printers
  
• Troubleshooting Printer Drivers
  
• Troubleshooting Printers and Print Jobs
  
• Lab: Resolving Printer Issues
  

Skills

• Install local and network printers.
  
• Troubleshoot issues with printer drivers.
  
• Troubleshoot issues with printers and print jobs.

Module 5: Resolving Hardware Issues

• Managing Drivers
• Troubleshooting Drivers by Using Safe Mode
• Troubleshooting Storage Devices
• Troubleshooting Display Devices
• Troubleshooting I/O Devices
• Troubleshooting ACPI
• Lab: Resolving Hardware Issues

Skills

• Manage drivers.
  
• Troubleshoot drivers by using safe mode.
  
• Troubleshoot storage devices.
  
• Troubleshoot display devices.
  
• Troubleshoot input and output (I/O) devices.
  
• Troubleshoot Advanced Configuration and Power Interface (ACPI) issues

Module 6: Resolving File and Folder Issues

• Managing Files and Folders
  
• Troubleshooting Access to Files and Folders
  
• Troubleshooting Access to Shared Files and Folders
  
• Troubleshooting Access to Offline Files
  
• Lab: Resolving File and Folder Issues
  

Skills

• Manage files and folders.
  
• Troubleshoot access to files and folders.
  
• Troubleshoot access to shared files and folders.
  
• Troubleshoot access to offline files.

Module 7: Resolving Installation Issues

• Pre-Installation Tasks
• Troubleshooting an Attended Installation
• Troubleshooting an Upgrade
• Troubleshooting an Unattended Installation
• Troubleshooting the Boot Process
• Lab: Resolving Installation Issues

Skills

• Describe the tasks that must be performed on a computer before installing an operating system.
  
• Troubleshoot an attended installation.
  
• Troubleshoot an upgrade to an existing operating system.
  
• Troubleshoot an unattended installation.
  
• Troubleshoot the boot process.

Module 8: Resolving Network Connectivity Issues Exams:

• Microsoft recommends this course in preparation for the following exams:
• Maintaining and Troubleshooting Microsoft Windows XP for Desktop Support Technicians
• Maintaining and Troubleshooting Applications on a Microsoft Windows XP Platform for Desktop Support Technicians

Price Options ex VAT:
1050.00