SVQ MA Customer Service Level 3

SVQ MA Customer Service Level 3

What is the purpose of the award?

The overall purpose is to challenge individuals to raise their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service. The programme of workplace assessment encourages them to consider ways they can improve their service delivery.

The standards are flexible to allow for differences of organisational approach.

Who is the award in Customer Service for?

Everyone!

Leading organisations are aware of the benefits of a customer-focused culture which is created when everyone is trained to recognise and understand the standards required for excellent customer service.

Why choose Jackson Mills Associates?

We will design and deliver a tailored programme which incorporates the goals of your company and matches them to the developmental goals of the individual employee.

We ask selected candidates to work as a team to solve a customer service problem for their organisation. This practical project encourages individuals to think about their personal strengths and weaknesses, and the skills they bring to the team. Communication skills are developed. The team project provides a range of evidence for assessment.

Jackson Mills assessors use workplace observations to help individuals relate their current performance to the SVQ standard, and coaches candidates to improve the service they provide.

Candidates also draw on accounts of personal experience to provide evidence that they are working to the required level of customer service.

Why is this award useful?

Jackson Mills has worked with companies who find that when employees begin to communicate more effectively, a happier, more positive and productive environment is created.

Our clients - individual candidates and their companies - have found that the SVQ award develops the individual. The programme is flexible enough to accommodate any changes or developments within the company.

The problem solving project has resulted in positive changes and management recognition for the staff involved.

SVQ Customer Service Level 3 positively encourages the development of the following:

• Improved interpersonal and communication skills
• Better understanding of the structure and goals of the company
• Insight into personal goals and aspirations
• A thorough understanding of the task and role
• A confident and professional approach to customer relations

How long will it take?

This will depend on how much time you have to spend on your SVQ. Most of the evidence for assessment can be collected during the normal working day.

Your assessor will come to see you on a regular basis, at times and dates agreed by negotiation.

Most candidates complete this award in 6-12 months' time. Candidates work at their own pace.