T2 Business Solutions courses

...Organisation performance will be increased considerably if an effective time management strategy is implemented. Key Topics The cost of poor time management...

...opportunity to take stock of their current working practices and explore tools and techniques that will allow them to gain greater control over their...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...> Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client facing Managers / Team Leaders Course Content Introduction...

...customer loyalty and retention. Key Topics Customers choice What is quality ? Total quality management The Deming Cycle Change and change competencies...

...Be able to identify who your customers really are. > Understand why customer care is so important. > Identify ways of meeting and exceeding customer needs and expectations...

...your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...

...the resources they have to use on difficult customers, enabling them utilise these in more profitable areas. Key Topics Recognising difficult behaviour...

...Benefits Be able to identify and describe the component features that collectively make up MS Word Participants will be taught the skills to create accurate...

...Benefits Be able to identify and describe the component features that collectively make up MS Word Participants will be taught the skills to create accurate...

...Improving the telephone techniques of the organisation's client facing individuals will lead to increased sales performance and greater client retention...

...Key Topics What is excellent customer service The impact of customer service The basic call structure Building rapport Effective questioning Effective...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...The course takes the user into producing more graphic/DTP orientated areas to produce more professional looking documents. Key Topics Further formatting...

...or intermediate level, this course may be your next step. Its main focus is to introduce users to more specialist areas of Words’ functionality...

...Participants will be introduced to tools which lend themselves to longer and more technical documents such as company reports. > The course also covers...

...Suitable for: Busy people who need to know how to get the best from their applications from the outset. Busy people who need to know how to get the... Learn about: MS Excel...

...in formulae Basic charting in Excel Printing Course Benefits Be able to identify and describe the component features that collectively make up the working... Learn about: MS Excel...

...and formulae writing and look at the interaction between Microsoft products. It covers Excel Database Utility and looks at some of the easy ways to... Learn about: MS Excel...

...properties and templates Using Excel Wizards Related Courses MS excel advanced... Learn about: MS Excel...