T2 Business Solutions courses

...most important commodity, so it is essential that they utilise it as effectively as possible. This course is designed to provide participants with...

...opportunity to take stock of their current working practices and explore tools and techniques that will allow them to gain greater control over their...

...> Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client facing Managers / Team Leaders Course Content Introduction...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...> Understand quality, assurance and control. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client...

...success is not to stand still but to continuously improve. This course will enable participants to look at the secrets and strategies of building a business...

...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change...

...your behaviour can influence the customer. > Understand the skills required to maintain a professional image. Suitable for: > Client facing staff...

...from their applications from the outset. Course Content If you are new to Word or are not comfortable with producing standard letters and reports...

...then this course will put you on track. Key Topics The Word Environment Environment basics Word Basics Formatting Printing Spelling and Grammar Course...

...> Client facing staff > Client facing Managers / Team Leaders Course Content The first contact many organisations have with any potential client is very often over the telephone...

...Key Topics What is excellent customer service The impact of customer service The basic call structure Building rapport Effective questioning Effective...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...covered at introductory level, this course may be your next step. Its main focus is to introduce users to the more functional areas of working with...

...Key Topics Styles and Templates Outlining Table of contents & indexes Foot notes, end notes and book marks Creating form templates OLE - embedding objects...

...Participants will be introduced to tools which lend themselves to longer and more technical documents such as company reports. > The course also covers...

...Excel environment Participants will be taught how to plan and construct basic Excel spreadsheets for forecasting and general numeric work Delegates... Learn about: MS Excel...

...Suitable for: Busy people who need to know how to get the best from their applications from the outset. Busy people who need to know how to get the... Learn about: MS Excel...

...the concepts covered at an introductory level, this course may be your next step. Course Content Its main focus is to introduce users to more functions... Learn about: MS Excel...

...If you have attended or understand the concepts covered at an introductory level, this course may be your next step. If you have attended or understand... Learn about: MS Excel...