T2 Business Solutions courses

...Understand and identify time management styles. > Use time more effectively. > Utilise the principles and skills of effective time management...

...most important commodity, so it is essential that they utilise it as effectively as possible. This course is designed to provide participants with...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...share best practice and identify a range of techniques that will develop their ability to meet the customer needs and expectations. By delivering exceptional customer service...

...Be able to identify who your customers really are. > Understand why customer care is so important. > Identify ways of meeting and exceeding customer needs and expectations...

...success is not to stand still but to continuously improve. This course will enable participants to look at the secrets and strategies of building a business...

...prove to be very expensive in terms of lost revenue and time wasted. This course will look at the day to day pressures of people being aggressive...

...the resources they have to use on difficult customers, enabling them utilise these in more profitable areas. Key Topics Recognising difficult behaviour...

...then this course will put you on track. Key Topics The Word Environment Environment basics Word Basics Formatting Printing Spelling and Grammar Course...

...Suitable for: Busy people who need to know how to get the best from their applications from the outset. Busy people who need to know how to get the...

...so it is essential to make an excellent impression. This course looks at the skills required to deliver exceptional customer service over the telephone...

...> Client facing staff > Client facing Managers / Team Leaders Course Content The first contact many organisations have with any potential client is very often over the telephone...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...or intermediate level, this course may be your next step. Its main focus is to introduce users to more specialist areas of Words’ functionality...

...the automating of some document processes by using Macros and fields Course Content If you have attended or understand the concepts covered at introductory...

...Related Courses MS excel intermediate MS excel advanced... Learn about: MS Excel...

...in formulae Basic charting in Excel Printing Course Benefits Be able to identify and describe the component features that collectively make up the working... Learn about: MS Excel...

...and formulae writing and look at the interaction between Microsoft products. It covers Excel Database Utility and looks at some of the easy ways to... Learn about: MS Excel...

...The course is designed to introduce new features of Excel that will enable users to be more exploitive of Excel's facilities. Suitable for: If you... Learn about: MS Excel...