T2 Business Solutions courses

...Understand and identify time management styles. > Use time more effectively. > Utilise the principles and skills of effective time management...

...Understand and identify time management styles. > Use time more effectively. > Utilise the principles and skills of effective time management...

...organisations will make profitable transactions and significantly increase customer referrals. Key Topics Customer service chains The impact of customer...

...> Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client facing Managers / Team Leaders Course Content Introduction...

...customer loyalty and retention. Key Topics Customers choice What is quality ? Total quality management The Deming Cycle Change and change competencies...

...facing Managers / Team Leaders Course Content Introduction If an organisation is not constantly improving it is in decline. One of the key tenets of organisational...

...prove to be very expensive in terms of lost revenue and time wasted. This course will look at the day to day pressures of people being aggressive...

...how to adapt their own style when dealing with situations with a view to influencing the outcome. Organisations can gain significant efficiencies by limiting...

...from their applications from the outset. Course Content If you are new to Word or are not comfortable with producing standard letters and reports...

...text documents using a range of paragraph and character formats and alignments. Related Courses MS word intermediate MS word advanced...

...Key Topics What is excellent customer service The impact of customer service The basic call structure Building rapport Effective questioning Effective...

...listening The benefits of positive language Using your voice effectively Handling difficult calls Related Courses essentials of customer service dealing...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...The course takes the user into producing more graphic/DTP orientated areas to produce more professional looking documents. Key Topics Further formatting...

...or intermediate level, this course may be your next step. Its main focus is to introduce users to more specialist areas of Words’ functionality...

...Key Topics Styles and Templates Outlining Table of contents & indexes Foot notes, end notes and book marks Creating form templates OLE - embedding objects...

...Excel environment Participants will be taught how to plan and construct basic Excel spreadsheets for forecasting and general numeric work Delegates... Learn about: MS Excel...

...from their applications from the outset. Course Content If you are new to Excel or have not used Excel in its proper capacity for creating spreadsheets... Learn about: MS Excel...

...The course is designed to introduce new features of Excel that will enable users to be more exploitive of Excel's facilities. Suitable for: If you... Learn about: MS Excel...

...and formulae writing and look at the interaction between Microsoft products. It covers Excel Database Utility and looks at some of the easy ways to... Learn about: MS Excel...