T2 Business Solutions courses

...Organisation performance will be increased considerably if an effective time management strategy is implemented. Key Topics The cost of poor time management...

...Understand and identify time management styles. > Use time more effectively. > Utilise the principles and skills of effective time management...

...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...customer loyalty and retention. Key Topics Customers choice What is quality ? Total quality management The Deming Cycle Change and change competencies...

...based on continuously improving. Participants will learn how to achieve outstanding levels of customer service and satisfaction with a view to increasing...

...of customer service continuous improvement...

...Recognising difficult situations Communication Behavioural types Dealing with difficult behaviour Dealing with difficult situations Related Courses essentials...

...text documents using a range of paragraph and character formats and alignments. Related Courses MS word intermediate MS word advanced...

...text documents using a range of paragraph and character formats and alignments. Related Courses MS word intermediate MS word advanced...

...Key Topics What is excellent customer service The impact of customer service The basic call structure Building rapport Effective questioning Effective...

...listening The benefits of positive language Using your voice effectively Handling difficult calls Related Courses essentials of customer service dealing...

...The course takes the user into producing more graphic/DTP orientated areas to produce more professional looking documents. Key Topics Further formatting...

...Participants will be introduced to popular tools such as Mail Merge Tables, and Drawing Tools Course Content If you have attended or understand the concepts...

...Key Topics Styles and Templates Outlining Table of contents & indexes Foot notes, end notes and book marks Creating form templates OLE - embedding objects...

...or intermediate level, this course may be your next step. Its main focus is to introduce users to more specialist areas of Words’ functionality...

...be able to create formulae and work with a selection of functions Users will progress on to produce simple charts from the spreadsheet data they have created... Learn about: MS Excel...

...Excel environment Participants will be taught how to plan and construct basic Excel spreadsheets for forecasting and general numeric work Delegates... Learn about: MS Excel...

...the concepts covered at an introductory level, this course may be your next step. Course Content Its main focus is to introduce users to more functions... Learn about: MS Excel...

...and formulae writing and look at the interaction between Microsoft products. It covers Excel Database Utility and looks at some of the easy ways to... Learn about: MS Excel...