T2 Business Solutions courses

...who have discretion over how they use their time > Managers / Team Leaders > HR and Training Professionals Course Content Introduction Time is an individual's...

...most important commodity, so it is essential that they utilise it as effectively as possible. This course is designed to provide participants with...

...> Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable...

...> Client facing staff. > Client facing Managers / Team Leaders > Client facing staff > Client facing Managers / Team Leaders Course Content Introduction...

...customer loyalty and retention. Key Topics Customers choice What is quality ? Total quality management The Deming Cycle Change and change competencies...

...Problem solving and decision making Related Courses dealing with difficult customers essentials of customer service...

...Identify the difference between a difficult situation and a difficult person. > Recognise the impact of your own behaviour. > Understand how a change...

...the resources they have to use on difficult customers, enabling them utilise these in more profitable areas. Key Topics Recognising difficult behaviour...

...then this course will put you on track. Key Topics The Word Environment Environment basics Word Basics Formatting Printing Spelling and Grammar Course...

...Suitable for: Busy people who need to know how to get the best from their applications from the outset. Busy people who need to know how to get the...

...service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders...

...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer...

...Mail merge envelopes and labels Working with Tables Working with Text Columns Working with Graphics Working with Drawing Tools Related Courses MS word advanced...

...covered at introductory level, this course may be your next step. Its main focus is to introduce users to the more functional areas of working with...

...or intermediate level, this course may be your next step. Its main focus is to introduce users to more specialist areas of Words’ functionality...

...Participants will be introduced to tools which lend themselves to longer and more technical documents such as company reports. > The course also covers...

...Related Courses MS excel intermediate MS excel advanced... Learn about: MS Excel...

...Suitable for: Busy people who need to know how to get the best from their applications from the outset. Busy people who need to know how to get the... Learn about: MS Excel...

...the concepts covered at an introductory level, this course may be your next step. Course Content Its main focus is to introduce users to more functions... Learn about: MS Excel...

...The course is designed to introduce new features of Excel that will enable users to be more exploitive of Excel's facilities. Suitable for: If you... Learn about: MS Excel...