Continuous Business Improvement
Short course
In 3 More London Riverside
Description
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Type
Short course
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Location
3 more london riverside
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Duration
1 Day
Be able to identify who your customers really are. > Understand why customer care is so important. > Identify ways of meeting and exceeding customer needs and expectations. > Understand quality, assurance and control. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Content
Introduction
If an organisation is not constantly improving it is in decline. One of the key tenets of organisational success is not to stand still but to continuously improve. This course will enable participants to look at the secrets and strategies of building a business based on continuously improving. Participants will learn how to achieve outstanding levels of customer service and satisfaction with a view to increasing customer loyalty and retention.
Key Topics
- Customers choice
- What is quality ?
- Total quality management
- The Deming Cycle
- Change and change competencies
- Problem solving and decision making
Related Courses
- dealing with difficult customers
- essentials of customer service
Additional information
Continuous Business Improvement