Continuous Business Improvement

t2 Business Solutions

Short course

Inhouse

Price on request

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Description

  • Type

    Short course

  • Methodology

    Inhouse

  • Duration

    1 Day

Be able to identify who your customers really are. > Understand why customer care is so important. > Identify ways of meeting and exceeding customer needs and expectations. > Understand quality, assurance and control. Suitable for: > Client facing staff. > Client facing Managers / Team Leaders

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Course programme

Course Content

Introduction

If an organisation is not constantly improving it is in decline. One of the key tenets of organisational success is not to stand still but to continuously improve. This course will enable participants to look at the secrets and strategies of building a business based on continuously improving. Participants will learn how to achieve outstanding levels of customer service and satisfaction with a view to increasing customer loyalty and retention.

Key Topics

  • Customers choice
  • What is quality ?
  • Total quality management
  • The Deming Cycle
  • Change and change competencies
  • Problem solving and decision making

Related Courses

  • dealing with difficult customers
  • essentials of customer service

Additional information

Students per class: 12

See related categories

Continuous Business Improvement

Price on request

The best Customer Management courses

See all

See all