Developing Teams to Work More Effectively

MODULE 1: Introduction and Course Overview

MODULE 2: Defining Teams
Topics covered:

• Defining Teams

MODULE 3: Establishing Team Norms
Topics covered:

• Characteristics of Teams
• Why Teams Fail
• Sample Team Contract

MODULE 4: Working as a Team
Topics covered:

• Working as a Team

MODULE 5: Glenn Parker Team Survey
Topics covered:

• About the Glenn Parker Team Survey
• Glenn Parker Team Player Types
• My Team Style

MODULE 6: Building Team Trust
Topics covered:

• Why is Trust Important?
• Building Trust and Collaboration

MODULE 7: The Four Stages of Team Development
Topics covered:

• Storming
• Forming
• Norming
• Performing
• Forming an Effective Team

MODULE 8: Towers
Topics covered:

• The TORI Model

MODULE 9: Communication
Topics covered:

• Defining Communication
• Listening
• Active Listening
• Constructive Listening
• Paraphrasing
• How the Listener Controls the Speaker

MODULE 10: Becoming a Good Team Player
Topics covered:

• Becoming a Good Team Player

MODULE 11: Your Personal Action Plan