Telephone Interview - Fraud Awareness

Focus Training

Short course

Inhouse

Price on request

The best Quality Control courses

See all

See all

Description

  • Type

    Short course

  • Methodology

    Inhouse

  • Duration

    1 Day

To equip staff conducting interviews over the phone with the ability to identify fraud and deceit indicators and better protect the organisation from potential loss. Suitable for: Customer service/call centre staff and those dealing with telephone enquiries who need to alert colleagues of potential fraudulent transactions.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme


To equip staff conducting interviews over the phone with the ability to identify fraud and deceit indicators and better protect the organisation from potential loss.

Learning Outcomes
At the conclusion of the course delegates will be able to: -

  • Recognise most common frauds in their environment
  • Able to identify fraud indicators
  • Describe effective communication skills
  • Plan and manage conversations
  • Use cognitive recall methods
  • Develop skills to indicate deceit
  • Demonstrate effective management of information gathered
  • Use appropriate referral methods within the organisation

See related categories

Telephone Interview - Fraud Awareness

Price on request

The best Quality Control courses

See all

See all