Course not currently available
Telephone Sales
Course
Inhouse
Description
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Type
Workshop
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Level
Beginner
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Methodology
Inhouse
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Duration
Flexible
We coach a consultative approach to telephony sales. We help professionals explore how to engage with clients and customers, how to elicit an understanding of their needs and objectives and how to meet their needs, identify how best to help the customer and / or execute the sale.
About this course
Your programme will be designed to meet your specific needs and achieve your desired outcomes. Typically, our Telephone Sales programmes provide call centre teams with:
- A stronger belief in the importance of their role, greater self-belief and greater resilience for conducting both inbound and outbound sales calls.
- Techniques for opening the call and gaining buy-in for their approach.
- A proven structure for understanding the customer's situation and recommending solutions that meet the customers' identified needs.
- Tools to identify wider customer needs and cross selling opportunities.
- A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
- An approach that delivers a first class customer experience that helps your team sell more and build stronger customer relationships...
- ...for a sustainable uplift in sales results
Telephony, call centre, contact centre & direct sales teams (including regulated telesales teams).
Each Bigrock course is designed to meet our client’s particular needs and desired outcomes. We can tailor existing content or design a new programme to meet your specific requirements.
Our DDDE approach ensures that our courses are perfectly tailored to you needs.
A representative from Bigrock will contact you to discuss your requirements, and answer any questions you may have.
Reviews
Subjects
- Telephone Sales
- Bespoke
- In-house
- Telesales
- Telephony
- Listening
- Questioning
- Describing
- Communication
- Voice
Teachers and trainers (1)
Expert Bigrock Facilitator
Bugrock Consultant
Course programme
Belief & Mindset
- The power of a positive mindset; a strong belief in success.
- Resilience
Opening the Call
- Your Value Proposition
- Positioning & Signposting
- Building Rapport
Structured questioning & listening techniques to understand your customer, their needs, situation and ideal outcome.
Describing the options
- Emphasising how particular features deliver greater benefits.
- Closing the call – achieving your desired outcome.
Communication Skills
- Influencing Skills.
- Questioning Skills.
- Listening skills.
- Using voice & tone.
Telephone Sales