Telephone Sales

Your programme will be designed to meet your specific needs and achieve your desired outcomes. Typically, our Telephone Sales programmes provide call centre teams with:


- A stronger belief in the importance of their role, greater self-belief and greater resilience for conducting both inbound and outbound sales calls.
- Techniques for opening the call and gaining buy-in for their approach.
- A proven structure for understanding the customer's situation and recommending solutions that meet the customers' identified needs.
- Tools to identify wider customer needs and cross selling opportunities.
- A consultative approach that is specifically designed and proven to deliver results in telephony and contact centre environments.
- An approach that delivers a first class customer experience that helps your team sell more and build stronger customer relationships...
- ...for a sustainable uplift in sales results

Telephony, call centre, contact centre & direct sales teams (including regulated telesales teams).

Each Bigrock course is designed to meet our client’s particular needs and desired outcomes. We can tailor existing content or design a new programme to meet your specific requirements.

Our DDDE approach ensures that our courses are perfectly tailored to you needs.

A representative from Bigrock will contact you to discuss your requirements, and answer any questions you may have.