Telephone Today

Telephone today Features Incoming and outgoing calls handled in depth
Enquiries/Queries
- creating the right impression
- proven sequence for answering the telephone
- powerful communication techniques
- how to sell an idea
- building confidence.
Getting clients enthusiastic about products/services
Preparation - the Key
- planning the day/preparing each call
- getting past screens
- making appointments for sales visits
- establishing decision makers.
Complaints
- diffusing 'Mr Angry'
- ensuring competitors can't 'cash in'
- turning complaints into orders
- getting further business from satisfied customers.
Orders
- closing the sale
- ensuring correct orders are taken
- introducing promotions
- upgrading the incoming order
- reducing discounts
- overcoming objections
- knowing when and how to ask for business
- confirming sales details.
Format
· one day programme
· mainly lecture
· participation encouraged.
Benefits
· basic grounding in telephone techniques
· improved company image from first impression
· detailed knowledge on how to handle customers.