Telephone Sales Skills

Suitable For:
Anyone who deals with others over the telephone.
Overview:
This is an interactive and participative 1 day workshop focusing on understanding and developing both selling and communication skills.
A range of different training techniques are used to deliver the workshop content.
The workshop has been designed and will be led by a Call Centre Specialist.
Outline:

• The Importance of the Sales Cycle in a Successful Sales Call
• The Impact of Having the Right Tone
• The Use of Questioning Techniques in Discovering the Needs of the Customer
• How to Develop Attentive Listening Skills
• Using Features, Advantages and Benefits in Selling
• Techniques for Gaining Customer Commitment
• Recognising Buying Signals
• Overcoming Customer Objections to Close the Sale

►This course can be tailored to meet your specific organisational requirements.