Tivoli Process Automation Engine 7.5 Fundamentals
Course
In London
Description
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Type
Course
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Location
London
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Duration
5 Days
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Start date
Different dates available
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
If the course requires a remote lab system, the lab system access is allocated on a first-come, first-served basis. When you are not using the elab system, ensure that you suspend your elab to maximize your hours available to use the elab system.This course covers elements of Tivoli's process automation engine 7.5 that are common to all products based on the engine. It is the prerequisite for more advanced training on IBM's Service Mangement products.
The course is technical and includes hands-on labs. In addition to abstract concepts and use, technical details of the applications and data structures used by IBM Service Management applications are explained.
NO EXTENSIONS FOR THIS COURSE WILL BE GRANTED.
Facilities
Location
Start date
Start date
About this course
List the components of Tivoli's process automation engine
Create the foundation data required for Tivoli's process automation engine applications
Use work management
Report on Tivoli's Process Automation Engine data
Customize the engine database configuration and applications
Automate IBM Service Management applications using workflows
Use the Integration Framework to import and export data
This intermediate course is for implementers, deployment and project teams, system administrators, database administrators, and consultants who are new to Tivoli's process automation engine and will be using IBM Service Management products.
There are no prerequisites for this course.
Reviews
Subjects
- Service Management
- Workflow
- Tivoli
- Access
Course programme
Tivoli Process Automation Engine overview
- Lesson 1: Overview
- Lesson 2: The IBM Service Management products
- Lesson 3: Basic navigation
- Lesson 4: Start Centers
Components and architecture
- Lesson 1: Architecture and engine components
- Lesson 2: Engine Administrative Workstation directory structure
- Lesson 3: System properties
Foundation Data
- Lesson 1: Engine financial configuration
- Lesson 2: Sites, locations, and systems
- Lesson 3: Classifications
Security
- Lesson 1: System security configuration
- Lesson 2: Groups and system privileges
- Lesson 3: People, users, labor, and crafts
- Lesson 4: Conditional security
Database Architecture
- Lesson 1: Database configuration
- Lesson 2: E-Signature and E-Audit
Work Management
- Lesson 1: Introduction to work management
- Lesson 2: Work orders and job plans
- Lesson 3: Activities, tasks, and automated flow control
Application Customization
- Lesson 1: Managing domains
- Lesson 2: Application Designer
- Lesson 3: Migration Manager
Automation
- Lesson 1: Cron tasks
- Lesson 2: Email, communication templates, and the bulletin board
- Lesson 3: Escalations and actions
- Lesson 4: Scripting interfaces
Workflow
- Lesson 1: Introduction to workflow
- Lesson 2: Workflow administration
- Lesson 3: Workflow design
Reporting
- Lesson 1: Data analysis overview
- Lesson 2: QBEs, KPIs, and predefined reports
- Lesson 3: Adhoc Reports using QBRs
- Lesson 4: Report administration
Integration
- Lesson 1: Integration framework overview
- Lesson 2: Integration framework examples
Troubleshooting
- Lesson 1: Logging and appenders
- Lesson 2: Troubleshooting
Tivoli Process Automation Engine 7.5 Fundamentals