Totton College courses

...To improve your competence in the workplace to Level 3. Business & Admininistration NVQ Level 3 (Rolling Start) NVQ Level 3 Summary This course is aimed...

...own actions reduce risks to health & safety *Unit 203 Manage customer relations *Unit 204 Manage diary systems *Unit 205 Organise business travel and accommodation...

...Each topic is priced according to its duration from around £75 to £125. Course Aims The main purpose of these modules is to improve performance and knowledge...

...own actions reduce risks to health & safety *Unit 203 Manage customer relations *Unit 204 Manage diary systems *Unit 205 Organise business travel and accommodation...

...facility *Unit 304 Procure products and services *Unit 305 Manage and evaluate customer relations *Unit 306 Managing the payroll function *Unit 307 Completing...

...the application of IT to basic book-keeping procedures. The software used is SAGE but the course is not concerned with informing students about the details...

...Are there any resources to obtain? No Fees A Fee: £123.50, B Fee: £ 123.50, C Fee: £10.00 Are there any other costs? Examination Fees are included with the course fee...

...Computer, SAGE Line 50 Package What next? Employment in an accounting environment, further IT/Accounting courses such as AAT NVQ in Accounting...

...which reflect their own work experience. Mandatory * Prepare yourself to deliver good customer service * Provide customer service within the rules Optional * Theme...

...Fees You could get this course for a reduced fee or even FREE under Train to Gain. Call 023 80 874 874 to check your eligibility. Are there any other costs?...

...opportunities for NVQ2 Customer Service. What are the entry requirements? How is the course assessed? Observation of the candidate in the workplace...

...Handling problems * Monitor and solve customer service problems * Apply risk assessment to customer service * Process customer service complaints Theme...

...improvements in the quality of service to customers, the opportunity to improve customer retention levels. This course is eligible for Train to Gain Funding...

...progress to NVQ Level 4 in Customer Service...

...Delivery * Theme: Handling problems * Theme: Development and improvement Candidates will be assigned an assessor who will observe and assess them in...

...service partnerships * Organise the delivery of reliable customer service * Improve the customer relationship Theme: Handling problems * Monitor and solve...

...A qualification course designed to provide a good grounding for new managers or those moving into a management role. Diploma in First Line Management...

...good dynamics and personal tutor support Course Aims A qualification course designed to build upon and enhance management skills and competencies...

...providing leadership for their team, encouraging, allocating and checking work. About the Course To achieve a full award, individuals must complete 6 units...

...of customer service and that your customers will benefit from having a positive experience of dealing with you. This course will enable you to become a customer service professional...