Tourism 100 Hours Certificate Course

1 Travel Industry Overview

• The Tourism Industry
• Travellers and Tourists
• Tourism Industry Sectors
• Who Are Tourists?
• What Do People Need to Think About When Travelling?
• Responsible Travel
• Leakage
• Resources
• Set Reading

2 Destinations

• Types of Destinations
• Major and Minor Tourist Destinations
• Tourist Destinations Regions
• What is different About International Travel
• Cultural Differences
• Religion
• Judaism
• Buddhism
• Confuscianism
• Hindu
• Islam
• Christianity
• Cultural Understanding
• Get Healthy Before Leaving
• Set Reading

3 Money, Insurance, Legalities

• Money
• Insurance
• Specialist Insurance
• Making a Claim
• Driving in Other Countries
• Laws
• Travelling with Medicine/Drugs
• Quarantine Laws (in different countries)
• Tariffs/Import Duties
• Passports and Visas
• Health Regulations
• Travel Warnngs
• Set Reading

4 Transport - Airline Reservations

• Air Travel
• Travel Classes on Airlines
• Types of Aircraft and Seating
• Baggage
• Booking Flights
• Air Travel with Animals
• Airport Information
• Airline Codes
• Information Sources
• Set Reading

5 Transport - Car Rental

• Car Rental Services
• The Rental Agreement
• Rental Car Groups
• Booking a Rental Car
• Planning a Driving Holiday
• Set Reading

6 Transport - Other (Boat, Bus, Rail)

• Cruises
• Life on Board
• Point to Point Travel
• Coaches
• Other Transport
• Set Reading

7 Accommodation

• Different Types of Accommodation
• Pets and Travelling
• Selecting Accommodation
• Classification and Rating Schemes
• Examples of Star Ratings
• Accommodation Categories
• Decisions For Tour Operators and Guides
• Accommodation Products
• Accommodation Charges
• Set Reading

8 Package Tours

• Wholesalers
• Tour Operators
• Types of Packages
• Advantages and Disadvantages of Package Tours
• Brochures
• Identifying the Correct Package Tour for the Consumer
• Calculating Prices
• Ticketing
• Set Reading

9 Travel Agency Procedure Systems

• Customer Service and Support
• Awareness
• Office Clerical Duties and Who Does What
• Telephones
• Office Cleaning
• Team Work Skills
• Interpersonal Relationships
• Processing Correspondence
• Record Keeping
• Client Enquiries
• Processing Financial Transactions
• Accommodation Bookings
• Internet
• Set Reading

10 Special Project

• Seasonal Variations
• Socio-Political Influences
• The Project
• Project Aim
• Project Estimated Duration
• Project Requirements: The travel plan, A rationale for your plan, A brief reflection
• Method of Presentation
• Assessment Criteria
• Resources

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.