The Ultimate Emotional Intelligence Training Bundle, 4 courses

Course 1 - Certificate In Emotional Intelligence Course

• What is Emotional Intelligence?
• Self-management
• Self-awareness
• Self-regulation
• Self-motivation
• Empathy
• Skills in Emotional Intelligence
• How to accurately perceive emotions
• Use emotions to facilitate thinking
• Manage emotions
• Verbal Communication Skills
• Focused listening
• Asking questions
• Communicating with flexibility and authenticity
• Non-Verbal Communication Skills
• Body Language
• It's not what you say, it's how you say it
• Social Management and Responsibility
• Benefits of emotional intelligence
• Articulate your emotions using language
• Tools to Regulate your Emotions
• Seeing the other side
• Self-management and self-awareness
• Giving in without giving up
• Gaining Control
• Using coping thoughts
• Using relaxation techniques
• Bringing it all together
• Business Practices (Part 1)
• Understand emotions and how to manage them in the workplace
• Role of emotional intelligence at work
• Disagreeing constructively
• Business Practices (Part 2)
• Optimism
• Pessimism
• The balance between optimism and pessimism
• Making an Impact
• Creating a powerful first impression
• Assessing a situation
• Being zealous without being offensive

Course 2 - Certificate In Anger Management

• The Nature of Anger
• The Pentagon of Anger
• Fight or Flight
• Myths about Anger
• The Right & Wrong
• Wrong ways of Dealing with Anger
• Right Ways of Dealing with Anger
• Controlling Anger
• The Warning Signs
• Coping Thoughts
• Using Relaxation Techniques
• The Need to Vent
• Separate the People from the Problem
• Objective or Subjective Language
• Identifying the Problem
• Using “I” Messages
• Working the Problem Together
• The Art of Disagreement
• 10 Negotiation Tips
• Building Consensus
• Brainstorming Rules (Key to Success)
• Solving the Problem Together
• Choosing the Best Solution
• Implementing, Evaluating, and Adapting
• Dealing with Your Anger
• What are Hot Buttons
• Identifying Your Hot Buttons
• Your Anger Log
• Alter Avoid Accept
• Alter
• Avoid
• Accept
• Dealing with Angry People
• De-escalate the Situation
• When to Back Off
• Pulling It All Together
• Process Overview
• Put it into Practise

Course 3 - Certificate In Social Intelligence

• Increase your Self Awareness
• Remove or limit self-deception
• Ask for feedback
• Be open to change
• Reflect on your actions
• The Keys to Empathy
• Listening and paying attention
• Don't judge
• Shift your view
• Don't show fake emotion
• Attunement
• Don't jump to conclusions
• Shift your focus
• Don't discount feelings
• Insight on Behavior
• Perception
• Facts vs. emotions
• Online communication
• Listen and watch more
• Communication
• Give respect and trust
• Be consistent
• Always keep your cool
• Observing body language
• Social Cues (Part 1)
• Recognizing social situations
• The eyes have it
• Non-verbal cues
• Verbal cues
• Spectrum og cues
• Review and reflect
• Being adaptable and flexible
• Personal space
• Conversation Skills
• Current events
• Conversation topics
• Cues to watch for
• Give people your attention
• Be aware of your movements
• It's not what you say, It's how you say it
• Open vs. closed body language
• Communicate with power
• Building Rapport
• Take the high road
• Forget about yourself
• Remembering people
• Ask good questions

Course 4 - Certificate In Social Learning

• Setting the Right Group Dynamic (I)
• Communicating
• Collaborating
• Sharing of Best Practices
• Refining Ideas
• Setting the Right Group Dynamic (II)
• Diversity Builds Knowledge
• Social Interactions
• People Are Different
• Dealing with Difficult People
• Develop a Social Learning Culture at Work (I)
• Making the Connection
• Tagging Star Employees
• Recognizing Teaching Moments
• Culture of Questioning
• Develop a Social Learning Culture at Work (II)
• Safe to Share Environment
• Instilling a Passion for Learning
• Instill a Sense of Sharing
• Learning in the Social Unit
• Develop a Culture of Social Learning at Work (III)
• Remove Fear of Feedback or Criticism
• Creating a Social Unit
• Imitation and Modeling
• Empowering Learners
• Module Seven: Role Playing (I)
• Identify Work Related Scenarios
• Add Variables
• Assign Roles
• Prepare Role-Players
• Role Playing (II)
• Act It Out
• Debrief
• Mirror Good Examples
• General Role Playing Tips
• Utilizing the Right Tools (I)
• Mentoring
• Social Media
• Critical Thinking
• Gamification
• Utilizing the Right Tools (II)
• Relevant Resources Selection
• Job Shadowing
• Knowledge Management
• Social Facilitation
• Modeling and Observational Learning
• Inspired by Leaders
• Boosting Self-Efficacy
• Peer Role Models
• Generating Engagement