The Ultimate Operating a Small Business Training Bundle, 12 Courses

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The Operating a Small Business Course Bundle Package consists of 14 courses, below is a summary of each course:

Course 1 - Certificate In Entrepreneurship Online Course
Reviews

• Make Your Business Venture an Astounding Success!
• Understand how to start a business
• Develop a business plan
• Get financing for your business
• Hire and train employees
• Run your business
• Grow your business
• Is It Feasible?
• What Are Your Interests?
• Do You Have the Experience?
• Are You an Expert?
• What is the market/competition like
• Is the Venture Lucrative?
• Is There Competition?
• How Can You Set Yourself Apart from the Competition?
• Basics of starting a business
• Legal Structure of the Business
• Create a business plan
• What Should Be Included in the Business Plan
• Gather Documentation
• Get financing
• Hire employees
• Training employees
• Market the business
• Create a Website
• Networking Groups
• Social Media
• Run the business
• Grow the business

Course 2 - Certificate In Basic Bookkeeping Online Course
Reviews

• Understand and Implement Basic Bookkeeping Principles
• Basic terminology
• Accounts Receivable
• Accounts Payable
• Inventory
• Payroll
• Accounting Methods
• Differences between Cash and Accrual
• Cash Management
• Keeping track of your business
• Understanding the balance sheet
• Types of Assets
• Types of Liabilities
• Equity
• Other financial statements
• Income Statement
• Cash Flow Statement
• Capital Statement
• Budget vs Actual
• Payroll accounting / terminology
• End of period procedures
• Financial Planning, budgeting and control
• Reasons for Budgeting
• Creating a Budget
• Comparing Budget to Actual Expenses
• Auditing

Course 3 - Certificate In Project Management Online Course
Reviews

• Perfectly Manage Projects to Achieve Your Goals
• What is a project?
• What is project management?
• What is a project manager?
• Key Concepts
• Identifying your Stakeholders
• Assessing Needs and Wants
• Setting a SMART project goal
• Creating requirements and deliverables
• Creating a statement of work
• Completing the project planning worksheet
• Completing the project charter
• Managing expectations
• Creating a task list
• Estimating time
• Estimating resources
• Estimating costs
• Building the work breadkdown structure
• Creating the schedule
• Creating a risk management plan
• Creating a communication plan
• Planning Tools
• Establishing baselines
• Monitoring project progress
• Making the most of status updates
• Managing change
• Monitoring risks
• Executing the Project
• Maintaining and Controlling the Project
• Preparing for closeout
• Celebrating successes
• Learning from project challenges
• Scope verification
• A final to-do list

Course 4 - Certificate In Budget and Financial Reports Online Course
Reviews

• Back Your Business with Bulletproof Finance
• Understanding Financial Statements
• Balance Sheets
• Income Statements (AKA Profit and Loss Statements)
• Annual Reports
• Analysing Financial Statements
• Income Ratios
• Profitability Ratios
• Liquidity Ratios
• Working Capital Ratios
• Bankruptcy Ratios
• Long - Term Analysis Ratios
• Calculating Return on Investment (ROI)
• Understanding Budgets
• Common types of budgets
• What information do I need?
• Who should be involved?
• What should a budget look like?
• Budgeting Made Easy
• Computer based methods
• Advanced Forecasting Technigues
• Managing the Budget
• How to tell if you're on track
• Should your budget be updated
• Keeping a diary of lessons learned
• When to panic
• Making Smart Purchasing Decisions
• A Glimpse into the Legal World

Course 5 - Certificate In Coaching and Mentoring Online Course
Reviews

• Get the Best out of your Employees to Increase Productivity
• Defining coaching and mentoring
• The G.R.O.W. Model
• Setting goals
• "G” for Goals
• Identifying Appropriate Goal Areas
• Create SMART Goals
• Understanding the realities
• Understanding Where You Are
• Past Performance
• Developing options
• Your Path to BIG Success
• Wrapping up the coaching session
• Create a Development Plan
• The importance of trust
• How to Build a Trusting Relationship
• Providing feedback
• Overcoming roadblocks
• Frequent Obstacles
• Maslow’s Hierarchy of Needs Pyramid
• Characteristics of Good Feedback
• Encouraging Growth and Development
• Reviewing Progress & Re-evaluating Goals
• Reaching the end
• Blending the Two Models
• GROW Model & Mentoring
• How mentoring differs from coaching

Course 6 - Certificate In Business Etiquette Online Short Course
Reviews

• Look and Sound Your Best in Any Situation
• Understanding etiquette
• Networking for success
• Defining Etiquette
• Why Bother with Business Etiquette
• Networking
• The Cold Introduction
• First Impressions Matter
• The Business Card
• Sorry, what was your name again?
• The meet and greet
• The bone crusher and the dead fish
• Conversation Etiquette
• Stages of Conversation
• The dining in style
• Eating out
• Business email etiquette
• Phone etiquette
• The written letter
• Dressing for success
• International etiquette

Course 7 - Certificate In Business Ethics Online Short Course
Reviews

• Business Ethics are Vital for an Organization to be Successful
• What is ethics
• Implementing ethics in the workplace
• Guidelines for managing ethics in the workplace
• Roles and responsibilities
• Harrassment issues
• Employer/employee rights
• Business
• Ethical Decisions
• Balancing personal and organisational ethics
• Common dilemmas
• Making ethical decisions
• Overcoming obstacles
• Whistle blowing
• Criteria and risk
• The process
• When you should "blow the whistle"
• Managerial ethics
• Unethical behaviour
• Ethics in business

Course 8 - Certificate In Marketing Basics Online Course
Reviews

• Improve Your Cashflow With Practical Marketing Skills
• What is marketing?
• Understanding customer needs
• Defining your product or service
• Common marketing types
• Direct marketing
• Active marketing
• Incoming marketing
• Outgoing marketing
• The marketing mix
• B2B marketing
• B2C marketing
• Promotional marketing
• Communicating the right way
• Sell value, not the price
• Fun and entertaining is powerful
• Answers questions honestly
• Customer communications
• Give your customers a voice
• Marketing goals
• Brand switching
• The marketing funnel
• Not taking social media seriously
• Cross cultural and international translations
• Marketing mistakes

Course 9 - Certificate In Creative Problem Solving Online Course
Reviews

• Solve Problems Quickly and Easily
• The problem solving method
• What is a Problem
• What is Creative Problem Solving?
• What are the Steps for Creative Solving
• Information gathering
• Understanding Types of Information
• Identifying Key Questions
• Methods for Information Gathering
• Problem definition
• Defining the Problem
• Determining Where the Problem Originated
• Defining Present State and Desired States
• Stating and Restating the Problem
• Analyzing the Problem
• Writing the Problem Statement
• Preparing for brainstorming
• Identifying Mental Blocks
• Removing Mental Blocks
• Stimulating Creativity
• Generating solutions
• Analyzing solutions
• Developing Criteria
• Analysing Wants and Needs
• Using Cost/Benefit Analysis
• Selecting a solution
• Final Analysis
• Paired Comparison Analysis
• Analyzing Potential Problems
• Analyzing Potential Problems
• Planning your next steps
• Lesson One: Identifying Tasks
• Identifying Resources
• Implementing, Evaluating, and Adapting
• Recording lessons learned
• Planning the Follow-Up Meeting
• Celebrating Successes
• Identifying Improvements

Course 10 - Certificate In Customer Service Online Short Course
Review

• Techniques to Ensure 100% Customer Satisfaction
• Who we are what we do
• Establishing your attitude
• See things from a clients perspective
• Thinking Outside the Box
• Meeting Their Needs
• Going the Extra Mile
• Identifying and addressing customer needs
• Generating return business
• In-Person customer service
• Telephone customer service
• The Advantages and Disadvantages
• Telephone Etiquette
• Tips and Tricks for Providing Customer Service over the Phone
• Giving customer service over the phone
• Providing electronic customer service
• The Advantages and Disadvantages
• Netiquette
• Email Etiquette: The Do’s and Don’ts of Email
• Tips and Tricks
• Electronic Ping Pong
• Recovering difficult customers
• Understanding when to escalate
• Ten things you can do to WOW customers

Course 11 - Certificate In Excel 2010 & Certificate In Excel 2013 Essentials Online Short Course
View Certificate In Excel 2010 - View Certificate In Excel 2013

• Learn the basics of the best version of excel for you
• Opening Excel
• Opening Excel
• Understanding the Interface
• Using Backstage View
• Understanding Worksheets
• Understanding Workbooks
• Working with the interface
• Your first worksheet
• An Overview of Excel’s Views
• Switching Views
• Creating Custom Views
• Using Zoom
• Switching Between Open Files
• Viewing Excel data
• Building formulas
• Using Excel funcations
• Formulas vs. Functions
• Using the SUM Function
• Using Other Basic Excel Functions
• Understanding the Formulas Tab
• Using the Status Bar to Perform Calculations
• Understanding the New Function Names
• Using quick analysis
• Formatting your data
• Using styles, themes and effects
• Printing and sharing your workbook

Course 12 - Certificate In Excel 2010 & Certificate In Excel Advanced 2013 Online Short Course
View Certificate In Excel 2010 - View Certificate In Excel 2013

• Learn advanced excel features
• Insert SmartArt
• Add text to a diagram
• Resize and move a diagram
• Reset a diagram
• Understand the contextual tabs
• Add pictures from your computer
• Add Clip Art
• Add text boxes
• Draw shapes
• Trace precedent cells
• Trace dependents of a cell
• Display formulas within the sheet
• Work with comments
• Insert a chart
• Use the Chart Tools tab
• Understand the parts of a chart
• Change the chart style
• Resize and move a chart
• Insert a Pivot Table
• Use the Pivot Table Tools tab
• Choose fields and group data in a Pivot Table
• Change Pivot Table data and refresh the view
• Apply a Style to a Pivot table
• Use Real-life examples in a Pivot Table
• Create a Pivot Chart from a Pivot Table
• Create a Pivot Chart from Data
• Display the Developer tab
• and much more.