The Ultimate Workplace Essentials Training Bundle, 12 Courses

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The Workplace Essentials Course Bundle consists of 12 courses, below is a summary of each course:

Course 1 - Certificate In Appreciative Inquiry Online Course
Reviews

• Strengthen an Organization by Creating a Positive Environment
• What is Appreciative Inquiry?
• Generating a Better Future
• Engaging People in Positive Thought
• Change the Person, Change the Organisation
• Changing the way you think
• Shifting from "What's Wrong?" to "What's Right?"
• It's not eliminating mistakes - It's holding up success
• Positive language will affect people's thinking
• Limit or remove negative phrasing
• Appreciative inquiry interview style
• Framing positive questions
• Solicit positive stories
• Finding what works
• Recognize the reoccurring themes
• Anticipatory reality
• The power of positive imagry
• Influencing change through appreciative inquiry
• Using strengths to solve challenges
• Confidence will promote positive change
• Inquiry is a seed change
• Coaching and managing with appreciative inquiry
• Creative a positive core

Course 2 - Certificate In Business Acumen Online Course
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• Increase your Financial Literacy & Improve Business Sense
• Seeing the big picture
• Short and long term interactions
• Recognize growth opportunities
• Mindfulness of decisions
• Everything is related
• KPI's
• Risk management strategies
• Continuous assessment
• Internal and external factors
• Making adjustments and corrections
• Knowing when to pull the trigger or plug
• Recognizing learning events
• Develop a sense of always learning
• Evaluate past decisions
• Problems are learning opportunities
• Recognize your blind spots
• You need to know these answers more
• What makes my company money?
• What were sales last year?
• What is our profit margin?
• What were our costs?
• Financial literacy
• Assets
• Financial Ratios
• Liabilities
• Equity
• Business acumen in management
• Talent management
• Change management
• Asset management
• Organizational management
• Critical thinking in business
• Key financial levers

Course 3 - Certificate In Business Ethics Online Course
Reviews

• Business Ethics are Vital for an Organization
• What is Business Ethics?
• 10 Benefits of managing ethics
• Implementing ethics in the workplace
• Benefits
• Guidelines for managing ethics in the workplace
• Roles and responsibilities
• Employer/employee rights
• Privacy policies
• Harrassment issues
• Technology
• Business and Social Responsibilities
• Ethical Decisions
• The basics
• Balancing personal and organisational ethics
• Common dilemmas
• Making ethical decisions
• Overcoming obstacles
• Whistle blowing
• Criteria and risk
• The process
• When you should "blow the whistle"
• Managerial ethics
• Ethical management
• Identifying the characteristics
• Ensuring ethical behavior
• Unethical behaviour
• Ethics in business
• Ethical Safeguards
• Developing a Code of Ethics
• Performing an Internal Ethics Audit
• Upholding the Ethics Program

Course 4 - Certificate In Business Etiquette Online Course
Reviews

• Look and Sound Your Best in Any Situation
• Defining Etiquette
• Why Bother with Business Etiquette
• Networking for success
• The Cold Introduction
• First Impressions Matter
• The Business Card
• Sorry, what was your name again?
• The meet and greet
• Is a Dress Code Optional?
• 10 tips for that perfect look
• The dining in style
• Conversation Etiquette
• Eating out
• Which Fork First?
• Eating with Etiquette
• Ordering Correctly
• Alcohol
• Business email etiquette
• The Do’s and Don’ts of Email
• Phone etiquette
• 10 Tips for Telephone Etiquette
• The written letter
• Dressing for success
• International etiquette
• Business Card Etiquette
• Personal Space

Course 5 - Certificate In Change Management Online Course
Reviews

• Manage Change Smoothly and Effectively
• Preparing for change
• Defining Your Strategy
• Building the Team and the Six C’s
• Identifying the WIFM
• What’s in it for Me?
• Building Support
• Understanding change
• Influences on Change
• Common Reactions to Change
• Tools to help the Change process
• Leading and managing change
• Preparing and Planning
• Delegating
• Keep the Lines of Communiation Open
• Coping with Pushback
• Gaining support
• Making it all worthwhile
• Leading Status Meetings
• Celebrating Successes
• Using appreciative inquiry
• Bringing people to your side
• Liberation of Power
• Facts, Facts, Facts
• Building Resilience to Change
• Building flexibility

Course 6 - Certificate In Civility in the Workplace Online Course
Reviews

• Create a Professional Culture That Results in Client Satisfaction
• What is Uncivil Behavior?
• Three reasons why you should be civil
• Dealing with difficult personalities
• Cost and rewards
• Effective work etiquette
• Costs and rewards
• Incivility and the costs
• Civility and rewards
• Four causes of incivility
• How to overcome it
• Conflict resolution
• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding
• Getting to the cause
• Para-verbal communication
• Non-verbal communication
• Listening skills
• Apprciative inquiry
• Communication
• Negotiation
• Three sides to incivility
• Mediation
• Arbitration
• Creative problem-solving
• Identifying your need
• Completing a needs analysis
• Focus groups
• Observations
• Anonymous surveys
• Writing a civility policy
• Implementing the policy

Course 7 - Certificate In Conflict Resolution Online Course
Reviews

• Learn How To Resolve Conflicts of Any Size
• Conflict, What Is It?
• What is Effective Conflict Resolution?
• Understanding the Effective Conflict Resolution Process
• Conflict resolution styles
• Creating an effective atmosphere
• Defuse Emotions
• Setting Ground Rules
• Choosing the Time and Place
• Creating a mutual understanding
• Focusing on individual and shared needs
• Identify Common Ground
• Build Positive Energy and Goodwill
• Strengthen Your Partnership
• Getting to the root cause
• Generating options
• Building a solution
• The short version of the process
• Additional tools

Course 8 - Certificate In Customer Service Online Course
Reviews

• Learn Techniques to Ensure 100% Customer Satisfaction
• Customers
• Internal Customers
• External Customers
• Customer Service?
• Establishing your attitude
• Identifying and addressing customer needs
• See things from a clients perspective
• Thinking Outside the Box
• Following Up
• Dealing with Complaints
• Meeting Their Needs
• Going the Extra Mile
• Using Body Language
• Generating return business
• In-Person customer service
• Giving customer service over the phone
• Providing electronic customer service
• Recovering difficult customers
• Email Etiquette: The Do’s and Don’ts of Email
• Tips and Tricks
• Understanding when to escalate
• Abusive Customers
• Sticks & Stones
• Physical Threats
• Ten things you can do to WOW customers

Course 9 - Certificate In Delivering Constructive Criticism Online Course
Reviews

• How to Manage Criticism to Benefit Your Organization
• When should feedback occur
• Repeated events or behavior
• Breaches in Company policy
• When informal feedback has not worked
• Immediately after the occurrence
• Preparing and planning
• Choosing a time and place
• Check the ego at the door
• Criticize in private, praise in public
• It has to be face to face
• Create a safe atmosphere
• During the session
• The feedback sandwich
• Monitor body language
• Check for understanding
• Practice active listening
• Setting goals
• Diffusing anger or negative emotions
• What not to do
• Attacking or blaming
• Not giving them a chance to speak
• Talking down
• Becoming emotional
• After the session

Course 10 - Certificate In Health and Safety in the Workplace Online Course
Reviews

• Deliver Health and Safety in the Workplace
• Why all the urgency?
• Why Have a Workplace Health & Safety Program?
• Preventing Losses
• The Company Health and Safety Plan
• Rules for all Workplaces
• Objectives
• Employers’ Responsibilities
• Employees’ Responsibilities
• Key elements of a successful safety committee
• Formation and Membership
• The safety committees’ requirements
• Duties and Function
• Written records
• Duties and Function
• Employee involvement
• Managers role
• Training
• Stress management
• Workplace violence
• Identifying your company hazards
• Effective Accident Investigations are Important!
• The Process
• Gathering Information
• Analysing the Facts
• Ergonomic Awareness
• Drugs and alcohol
• Writing the safety plan
• Implement the plan

Course 11 -Certificate In Risk Assessment and Management Online Course
Reviews

• Knowing How To Manage Risk and Hazards are Vital
• Identifying hazards and risks
• What is a hazard?
• What is a risk?
• Consult with employees
• Likelihood scale
• Seeking out problems before they happen
• Unique to your business
• Walk around
• Long term and short term
• Common issues
• Ask "What would happen if....?"
• External events
• Worst case scenarios
• Consequence scale
• Everyones responsibility
• Tracking and updating control measures
• Risk management techniques
• General office safety and reporting
• Accident reports
• Accident response plans
• Emergency action plan
• Training and education
• Business impact analysis
• Disaster recovery plan
• Summary of risk assessment

Course 12 -Certificate In Teamwork and Team Building Online Course
Reviews

• Teamwork is Vital in a Successful Organization
• Defining success
• Types of teams
• The first stage of team development - forming
• The second stage of team development - storming
• The third stage of team development - norming
• The fourth stage of team development - performing
• Team building activities
• The Benefits and Disadvantages
• Team-Building Activities That Won’t Make People Cringe
• Location for Team-Building
• Making the most of team meetings
• Setting the Time and the Place
• Trying the 50-Minute Meeting
• Using Celebrations of All Size
• Solving problems as a team
• Encouraging teamwork