Understanding the Principles of Retail Sales (pre-employment - non-accredited)
Course
In Sketty
Description
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Type
Course
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Location
Sketty (Wales)
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Start date
Different dates available
Course Overview:
The course is designed for anyone considering working in a retail environment where customers are given assistance, whether at the point of payment or during stock handling.
The ability of staff to be aware of and deliver the standards of excellent service is an essential part of maintaining any consumer led buying environment.
The communication skills required to assess and deliver a customer’s requirements are essential to provide this service thus delivering the best possible retail experience for any customer.
Facilities
Location
Start date
Start date
About this course
Progression Opportunities:
This training will lay the foundation of retailing awareness to embrace the in-store training available and be in a position to engage in further work based NVQ / QCF accredited qualifications.
Entry Requirements:
There are no requirements for students to have previous retail experience.
Reviews
Subjects
- Sales Training
- Communication Training
- Accredited
- Retail Sales
- Sales
- Retail
Course programme
Course Delivery:
The course covers the following topics:
- Listening skills and recognising customer needs
- Identifying and responding to the customer’s needs
- Principles of customer service
- Principles of effective communication
- Personal presentation to meet dress code standards
- Team working and the roles in retail
The available resources are flexible and can be adjusted to be delivered from a one day taster to a full five day course. The student experience is both practical and assessment based, with various learning strategies and including individual student and group activities, designed to mirror the needs of retail businesses.
Additional information
Understanding the Principles of Retail Sales (pre-employment - non-accredited)