Why are we doing this? Intro to the Ishikawa Fishbone Diagram

Dr. Mikal Harry, in his book Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations, stated that there are five statements about our process improvement efforts. He started by stating that we don't know what we don't know. From there he stated that we can't act on what we don't know. In essence the next logical point is that we won't know until we search. However, we don't search if we don't ask questions.

These questions require us to critical think about your processes through use of a series of questions and analyzing the results. The tool we use to visually manage the responses is the Ishikawa Fishbone Diagram.

Over 75 minutes you will learn how to ask structured questions which identify the causes of the process flow obstacles and how they effect your customers. It will enable you to clearly identify the potential solutions to these problems which is the basis of the define stage of the TLS Continuum. Learn how to clearly present to management the reasons for making the changes to the corporate culture in order to meet the demands of the organizational stakeholders. Learn how to ask the critical questions to resolve organizational problems.