Windows XP Professional Configuration and Support

AUDIENCE: IT Support Professionals & others who are unfamiliar with Windows XP Professional. Those providing support for Windows XP Professional desktops or would provide support for Windows NT 4.0 or Windows 2000 Server.
PREREQUISITES: A good working knowledge of PCs, PC hardware and peripherals. A good working knowledge of Windows networking and networking hardware.
DURATION: 3 days. Hands on.
OBJECTIVES: On completion of the course delegates will be able to:
- Perform a local installation of Windows XP Professional
- Perform a local upgrade to Windows XP Professional
- Use answer files and UDFs, and use the Sysprep Tool to automate installation
- Configure and hardware in a Windows XP Professional environment
- Configure and Manage disks and file systems.
- Troubleshoot booting and system problems
- Configure the desktop and profiles
- Configure and support TCP/IP
- Configure Windows XP Pro in a networking environment
- Provide support for remote users
- Configure Windows XP Pro for mobile users
- Use resource and performance monitoring
COURSE CONTENT: Installation
Planning Installation
Local Installation
Network Installation
Upgrading
User Settings Transfer
Activating
Troubleshooting Installation

Automating Installation
Creation and use of Answer Files
Set up and use Uniqueness Database Files
Automated Installation
Images - Creating, Testing and Deploying
Reference Computer
Remote Installation Services

Hardware Configuration
Hardware Device - installation and configuration
Drivers
Troubleshooting

Disks and File Systems
Disk Management
Basic and Dynamic Disks
Disk Preparation for Upgrading
Defragmenting
File Systems
Data Compression
EFS

Troubleshooting Boot Process and System
Boot Process
Controlling the System During Boot
Boot.ini
Advanced Boot Options
Recovery Console
Restoring to a Previous State

Desktop Environment
User Desktop Settings
Customising the Desktop
System Settings
User Profiles and Group Policy
Remote Assistance

TCP/IP Addressing and Name Resolution
IP Addresses
Troubleshooting
Name Resolution Methods
DNS and WINS
Connecting to a Remote Host

Windows XP Pro and Windows Networks
Workgroups and User Accounts
Local User Accounts
Local Security
Workgroup Logon Options
Workgroup Networking Options
Domain Membership
Domain Operation

Remote Users
Remote Access Connections
Virtual Private Networks
Inbound Connections
Authentication Protocols and Encryption
Remote Desktop
Facilitating Remote Connections

Mobile Computing
Configuring Hardware
Power Management
Offline Files, Folders and Web Pages

Monitoring
System Information
Task Manager
Performance and Maintenance Tools
Event Logs
Program Compatibility