Winning With Communication

Winning With Communication - 1 Day Workshop
Suitable For:
Anyone who needs to communicate effectively with others... i.e. most of us!
Overview:
This workshop focuses on developing communication skills to improve both external and internal relationships. Creating personal impact, listening to others and assertiveness will be covered in depth.
Throughout this fully-participative1 dayworkshop, delegates will be given the opportunity to practise the skills learned. Outline:

• Introduction
  • The psychology of human behaviour
  • Understanding motivation
• Personal Impact
  • How do you come across?
  • Confidence and self-esteem
  • Impression management: adapting your style to suit the situation
• The Psychology of Communication
  • What can go wrong when you talk
  • Influencing others
  • Using language so that others listen
• Listening To Understand Others
  • Listening and responding with empathy
  • Summarising and paraphrasing
  • Asking questions
• Getting Your Point Across Clearly and Succinctly
  • Talking assertively

Outcomes: As a result of completing this workshop, delegates will; · Understand their own strengths in regard to interpersonal interactions · Be aware of the effect they have on others and manage the impression they give · Convince others that they have listened · Adjust their communication style to get the most out of every situation · Put their point across clearly and succinctly · Respond to criticism and manipulation without resorting to the same