Working with Assertiveness

Short course

In Hammersmith

Price on request

Description

  • Type

    Short course

  • Location

    Hammersmith

  • Duration

    1 Day

To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner Achieve optimum results in every interpersonal transaction and thus improve work effectiveness Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated The. Suitable for: Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings

Facilities

Location

Start date

Hammersmith (London)
See map
Suite 339/341, Grove House, 27 Hammermsith Grove, w60ne

Start date

On request

About this course

None

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Course programme

Aims and Objectives
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner

Achieve optimum results in every interpersonal transaction and thus improve work effectiveness

Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated

The opportunity to gain the widely recognised Pitman Training Certificate

Target Audiences
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings

Prerequisites
None

Course Content
What is assertiveness?; self assessment; group participation

Behaviour styles: identifying the difference between aggressive , assertive and submissive behaviour

Adapting behaviour styles: stages of successful personal behaviour change; goal setting

Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations

Dealing with criticism

Dealing with emotive responses

Language choice

Body language: non-verbal communication

Case studies: analysing the workplace

Developing a personal action plan

Working with Assertiveness

Price on request