Working with Assertiveness
Short course
In Hammersmith
Description
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Type
Short course
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Location
Hammersmith
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Duration
1 Day
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner Achieve optimum results in every interpersonal transaction and thus improve work effectiveness Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated The. Suitable for: Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings
Facilities
Location
Start date
Start date
About this course
None
Reviews
Course programme
To learn to identify assertive behaviour and the benefits of being assertive. Understand when and how to use an assertive manner
Achieve optimum results in every interpersonal transaction and thus improve work effectiveness
Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated
The opportunity to gain the widely recognised Pitman Training Certificate
Target Audiences
Anyone who needs to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings
Prerequisites
None
Course Content
What is assertiveness?; self assessment; group participation
Behaviour styles: identifying the difference between aggressive , assertive and submissive behaviour
Adapting behaviour styles: stages of successful personal behaviour change; goal setting
Developing an assertive attitude: handling requests; saying 'yes' and 'no'; appropriate responses in practical situations
Dealing with criticism
Dealing with emotive responses
Language choice
Body language: non-verbal communication
Case studies: analysing the workplace
Developing a personal action plan
Working with Assertiveness