Can you spare a moment?

The aim
Learn how to deal with staff whose personal problems are affecting their work.


About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.
Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload.
It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations.
The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course.


The key outcomes
-Learn the techniques of handling delicate personal situations in the workplace
-Encourage staff to overcome problems proactively


Programme includes:
DVD (25 mins)
Course leader's guide
Delegate worksheets on disc
Powerpoint slides/OHPs on disc
Self-study workbook on disc


Information:
A Video Arts production featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001

Learning-chapters

• Standard techniques of counselling
• Notice the need
• Create the opportunity
• Make it private, unhurried and confidential
• Reassure them, listen to their problems
• Ask open questions
• Listening, summarising and rephrasing
• Admit your own difficulties
• Don't express your views
• Establish the facts and options
• Accept their solution
• Agree a review date
• Summary