Cisco Certification - Cisco Unified Communications

Introduction

This intense and practical course combines the content of Administering Cisco Unified Contact Center Enterprise (AUCCE) and Deploying Cisco Unified Contact Center Enterprise (DUCCE). This course will provide you with an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting.

Pre-Requisites?

• There are pre-requisites needed for this course. Please see FAQ’s

ho should attend?

• This course is suitable for those who want to complete the Administering Cisco Unified Contact Center Enterprise (AUCCE) and Deploying Cisco Unified Contact Center Enterprise (DUCCE) at the same time.

What will you learn?

• Once you have completed the Cisco Unified Contact Centre Enterprise Bootcamp you will:
• Understand the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) system
• Understand the Intelligent Contact Management (ICM) routing application, and its environment
• Understand a Cisco Unified CCE system that routes from Cisco Unified IP IVR
• Understand administrative scripting, translation routing concepts, and how translation routing operates
• Understand the Cisco Outbound Option components and how to configure an outbound dialer, import rule, query rule, and a campaign
• Understand basic reporting characteristics of the Cisco Unified Intelligence Center
• Understand Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Course Outline

• Administering Cisco Unified Contact Center Enterprise AUCCE:
• Overview of the Cisco Unified Contact Center Enterprise Product
• Configuring Cisco Unified Contact Center Enterprise
• Administrative Scripts and Translation Routing
• Organising a Second Peripheral
• Configuring Cisco Outbound Option
• Cisco Unified Intelligence Center
• Deploying Cisco Unified Contact Center Enterprise DUCCE:
• Overview of the Cisco Unified Contact Center Enterprise
• Cisco Unified Contact Center Enterprise Component Architecture
• Installing Cisco Unified Contact Center Enerprise
• Database and Application Driven Routing Options
• Installing Cisco Outbound Options
• Reporting and Maintenance Tools