Complaints Investigation
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
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Duration
1 Day
About this course
none
Reviews
Course programme
Please see .uk for additional details.
OVERVIEW
This programme has been developed to give practicing and potential Complaints Investigating Officers an opportunity to develop and improve their skills in investigating, interviewing, recording findings, and in report writing.
It also enables practicing Investigating Officers to share their experiences, methods and examples of best practice in investigation procedures with other practicing and potential Investigating Officers.
It’s aim is to develop a thorough, consistent, fair and effective approach to Investigations throughout the Organisation.
COURSE CONTENT
During this course we will look at some of the issues involved in investigating complaints, and also look at some of the skills needed in order to investigate complaints in an effective manner.
Objectives:
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To be aware of your organisation’s disciplinary investigation procedure To discuss methods used to plan an effective investigation To practice communication, counselling and investigation skills relevant for conducting an investigation To discuss methods of analysing evidence from various sources and ways of reaching appropriate conclusions and making relevant recommendations To review methods of presenting the findings of an investigation in an appropriate reporting format
COURSE FEES
The cost of this 1 day course is £600.00 + VAT per course of 12 students for Organisations requiring bespoke in house training.
Complaints Investigation