Customer Service Assistant Training Course

Whether on a shop floor, behind a counter or on the phone, providing effective and successful customer service is the goal of countless job roles, across all areas of industry. Enhance your skills and knowledge with this Customer Service Assistant Training Course. Through engaging video lessons delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress.

Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Assistant Training Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lessons focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.