Effective Communication Skills
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
This course examines the skills and principles of clear communication, developing inter-personal skills and practising these skills in a supportive environment. It is designed to be highly interactive, involving discussion and practical exercises. Individual needs are considered in order to maximise your inter-personal skills. At the end of the course, the participants have increased confidence to communicate effectively in and outside their organisation is enhanced. Suitable for: This is an essential course for anyone who wants to learn how to communicate with the people they deal with in a positive and effective way.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Communication Training
- Effective Communication
- Communication Skills
- Negotiation Skills
- Influencing Skills
- Persuasion Skills
- Delegating Skills
- Self-esteem
- Verbal Communication
- Constructive Criticism
Course programme
Course Content:
Personal Awareness
- How others see you and how you see yourself
- Non-Verbal Communication
- Understanding body language
- Managing stress
- Eye contact, facial expression
- Verbal Communication
- Making your voice work for you
- On the telephone
- Choice of words
- Listening and questioning skills
- Building rapport
Getting Your Message Across
- Clear thinking
- Putting ideas across effectively
- Looking and sounding confident
- Communicating commitment and expertise
Inter-Personal Skills in the Workplace
- Challenging and confronting
- Handling conflict
- Constructive criticism
- Controlling and contributing at meetings
Effective Communication Skills