Effective Communication Skills

Course

Inhouse

Price on request

Description

  • Type

    Course

  • Methodology

    Inhouse

  • Duration

    2 Days

  • Start date

    Different dates available

This course examines the skills and principles of clear communication, developing inter-personal skills and practising these skills in a supportive environment. It is designed to be highly interactive, involving discussion and practical exercises. Individual needs are considered in order to maximise your inter-personal skills. At the end of the course, the participants have increased confidence to communicate effectively in and outside their organisation is enhanced. Suitable for: This is an essential course for anyone who wants to learn how to communicate with the people they deal with in a positive and effective way.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Communication Training
  • Effective Communication
  • Communication Skills
  • Negotiation Skills
  • Influencing Skills
  • Persuasion Skills
  • Delegating Skills
  • Self-esteem
  • Verbal Communication
  • Constructive Criticism

Course programme

Course Content:

Personal Awareness

  • How others see you and how you see yourself
  • Non-Verbal Communication
  • Understanding body language
  • Managing stress
  • Eye contact, facial expression
  • Verbal Communication
  • Making your voice work for you
  • On the telephone
  • Choice of words
  • Listening and questioning skills
  • Building rapport

Getting Your Message Across

  • Clear thinking
  • Putting ideas across effectively
  • Looking and sounding confident
  • Communicating commitment and expertise

Inter-Personal Skills in the Workplace

  • Challenging and confronting
  • Handling conflict
  • Constructive criticism
  • Controlling and contributing at meetings

Effective Communication Skills

Price on request