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Homepage › Personal Development Courses › Management Skills Courses › Performance Courses

Essential Management Skills

in JSB Training and Development (England)

Classes Training

Price:

£1,360 + VAT Special offers 

Duration:

3 Days

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Course objectives:

In establishing, developing or widening a team leadership role, successful managers must equip themselves with a toolkit of management skills and competencies. This training course provides participants with the competencies and self-awareness they need. From start to finish, this training course is interactive, practical and applied.

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Course details

Type Training Duration 3 Days
Method / place Contact course provider Classes
Suitability Team leaders, Managers, Executives, Supervisors, Project Managers, Anyone with staff responsibilities or those about to undertake them.
Course objectives In establishing, developing or widening a team leadership role, successful managers must equip themselves with a toolkit of management skills and competencies. This training course provides participants with the competencies and self-awareness they need. From start to finish, this training course is interactive, practical and applied.
Price £1,360 + VAT
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Course programme

Essential Management Skills
Essential Management Skills

Training highlights:
  • Increase your confidence and credibility as a leader and communicator


  • Learn how to make effective decisions by harnessing your own and your team's abilities


  • Get results by planning and prioritising team tasks and projects


  • Support your team by applying practical tools to inspire and encourage high performance


  • Understand what managing people is all about by working on your personal challenges

  •  

  • DAY ONE 
     
    09:30 Welcome, introduction and outline of objectives 
     
    10:00 What 'management' really means and putting it into practice
     


  • Identifying the key skills, qualities, competencies of an effective manager


  • The 'cycle of management' and the importance of planning, organisation, control, leadership and motivation 

  •  

  • 11:00 Leadership versus management and how that applies to you
     


  • Leadership: the path to management. Where are you on the pathway? What are you aiming for?


  • Understanding your management style and how it affects others in order to achieve best results 13:00 Lunch 
     
    14:00 Putting it into practice: team leadership and decision-making
     


  • Planning and decision-making: building up your manager's toolkit


  • Developing a systematic approach to decision-making  

  •  

  • 14:45 Team working and how to improving team performance
     


  • Why teams succeed and fail: stages of team development, team roles and team building exercises


  • Setting personal and team objectives: creating a high achievement environment 

  •  

  • 15:30 Tea 
     
    15:45 Generating motivation and improving team performance
     


  • Whose job is it to motivate?


  • What are motivators and de-motivators?


  • Understanding your team's motivation


  • Dealing with sickness, absenteeism and staff turnover 

  • 16:30 End of day one
     
    DAY TWO 
     
    09:30 Working with others: how to communicate and encourage  
     


  • Questioning techniques and listening skills


  • Interpersonal sensitivity, body language 11:15 Coffee 
     
    11:30 How to influence: improving the impact you make
     


  • Reviewing and improving your personal influencing style


  • Communicating assertively: key communication tools and techniques


  • Knowing who you are dealing with 12:30 Lunch 
     
    13:30 Communication and problem solving Participants will be split into small groups to work on a case study based around communication and problem solving. 
     
    14:30 Running and participating in meetings
     


  • Defining the purpose and objective of a meeting, setting the agenda


  • Rights and wrongs


  • How to deal with difficult employees and situations  15:00 Tea 
     
    15:15 A practical approach: working on business-related scenarios Participants will learn how to give feedback and to deal with conflict successfully through a mix of practical exercises and case studies. 
     
    16:30 End of day two
     
    DAY THREE
     
    09:30 Time management and prioritisation
     


  • How to manage time effectively and efficiently: planning and organisation


  • Prioritising workload: handling the 'time bandits' 

  • 11:00 Delegation and empowerment
     


  • Dos and don'ts of delegating


  • Barriers to delegation


  • Empowerment and the need to trust individuals

  • 12:00 Essentials for performance management
     


  • What the process comprises: from objective setting to performance monitoring


  • Best practice performance management tools and techniques


  • Approaches to shaping performance, coaching and mentoring staff 

  • 13:00 Lunch 
     
    14:00 Appraising and developing staff 
     
     


  • How to handle underperformers and challenge high achievers


  • Practical approach: conducting an appraisal interview 15:15 Tea 
     
    15:30 Managing change successfully
     


  • Understanding the drivers of change


  • Dealing with differing reactions to change


  • The change transition curve: immobilisation versus integration 16:30 Action planning: the key actions to be implemented when 
     
    End of course 
     
     
     
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    Teachers/ trainers

    profesorado Linda Sheldon
    Consultant/Trainer

    JSB Consultant/Trainer specialising in the design and delivery of management and personal development programmes and has extensive experience in communication and interpersonal skills training.Linda has ten years experience as a management development consultant and trainer within the call centre, r
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    On JSB Training and Development

    Provider description
    JSB Training and Development is a professional, client-focused service provider, specialising in the areas of management and communication skills, employment law and human resource management, in the UK and internationally. Training and development is delivered via public courses and conferences and also in-company courses delivered on-site for clients.
    Advantages of studying with JSB Training and Development
    JSB's strength lies in the expertise of our specialists, our client-focused relationship management and logistical support staff. This full service capability enables us to meet specialist and immediate challenges, via our public courses and conferences or in-company option. We have rigourously recruited the most talented consultants to deliver training, development and consultancy projects. This team is further enhanced by the impressive speakers who contribute to our conferences and seminars.
    Course provider history
    JSB has 30 years’ experience in helping clients to achieve their objectives, aspirations and potential by developing the knowledge, skills and behaviours, motivation and attitudes of their people. From innovative conferences, skills and knowledge workshops and seminars through to one-to-one coaching sessions, strategy development and senior management retreats, we work with leading businesses, firms and public sector organisations. JSB Credos – a leading change consultancy – provides knowledge of business, organisational behaviour and individual psychology to help drive strategy, objectives and people to achieve Beyond Potential. In the past 10 years alone, more than 10,000 people, from support staff to business leaders, have attended our public events. Our In-company service remains an invaluable source of learning and development for over 500 organisations in the UK and internationally.
    Specialises in
    Management, Business and Communications Skills Employment Law JSBCredos delivering Organisational Intelligence through Strategy, Organisational Development and Talent Management.

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