Introduction to Management and Leadership

In addition to your class tuition and study materials, you will receive the following:


Exercises

• Course exercises

Other Extras

• Post-course support
  
• Certificate of attendance

Level: Introductory


Synopsis:
You've got the promotion. You are delighted yet daunted. Your technical knowledge is second to none but you have had little experience supervising others. You can manage your own performance but keeping on track of your team and where their strengths and weaknesses lie is new. Ensuring your team fulfils its role takes a lot of time and effort. Your technical expertise will no longer ensure your success. Instead, demonstrating your ability to lead others and manage business issues will now take precedence. Learn to lead your team by providing them with guidance during these unsettled times and ensure they are able to develop and perform to the best of their ability.


At the end of the course participants will be able to: Improve performance via coaching and delegation . Communicate effectively, whatever the situation . Adapt their natural leadership style to achieve results from each team member . Manage their team's performance effectively by giving appropriate, constructive feedback . Understand the skills required to supervise and manage a team .


Prerequisites:
None


Suitable For:
Anyone who is just about to take on or has been recently promoted into a supervisory role


Management and leadership

• Reflect on the difference between management and leadership
• Define the characteristics of successful leaders
• Determine your role in achieving team success: identify where your team members' strengths and weaknesses lie

Leadership styles

• Understanding your preferred leadership style
• Learn techniques to adapt your style according to the situation
• Follow a structure to ensure effective delegation
• Understand motivational theory

Performance management

• Use your company's appraisal system to best effect
• Appraise your team members using objective feedback
• Determine strategies to ease difficult conversations and address contentious issues without damaging relationships
• Appreciate the value of goal setting, getting your team on the path of continuous improvement
• Learn how to keep control when having difficult conversations

Communication is key

• Use a communication tool to recognise different preferences
• Define strategies for effective communication with different people
• Build trust and rapport so that your team can be open and honest
• Leverage questioning and listening techniques to aid operational effectiveness