Influencing and Persuasion

What is influence?

• Defining terms influence, persuasion, manipulation
• How our intention dictates whether we are influencing or manipulating
• From 'push' to 'pull' bringing people with us

Preparing to influence

• Developing true confidence
• Mental and physical preparation
• The skills and qualities of an effective influencer
• Clarity of what we want and setting appropriate goals

Understanding others

• The importance of values as 'drivers'
• Ways of identifying others' values
• Adapting our approach to others' styles and valuesThe interpersonal skills
• Multilevel questioning to identify the other party's values and needs
• Active listening skills
• Reframing and summarising as a means of building influence
• Dealing with resistance and 'difficult' people
• Putting 'difficult' behaviour into perspective
• Gaining understanding through active listening skills
• Commitment through the "pull" approach

Influencing groups

• Approaching the group with an air of natural authority
• A five step approach for "selling" new ideas and projects

Building influential relationships

• 'In it for the long haul' seeing influencing skills as a relationship building tool

Review of Programme

Other Recommended Programmes

• Writing Effective Letters and Emails
• Presenting with Impact
• Effective Communication