Level 2 Diploma for IT Practioners (ICT Systems Support

The course covers both theory and practical aspects of computer hardware and operating systems together with maintenance of computer equipment systems and customer support provision
Entry RequirementsA suitable Level 1 subject related qualification and / or a good basic knowledge of current hardware and operating system standards.
An informal interview with a member of the course team is required.

Course Content
Computer Hardware·Installation configuring and upgrading·Diagnosing and troubleshooting·Preventative maintenance·Motherboards/processors and memory·Printers·Basic Networking

Computer Operating Systems·Operating system fundamentals
·Installation configuration and upgrading
·Diagnosing and troubleshooting
·Networks.

Customer support provision and system maintenance
The course is offered either two evenings per week or one day per week.
How will I be assessed?

·External online multichoice examinations
·Portfolio of practical assignment work

What can I do next?
Other professional qualifications: eg Cisco, MCSE, or work in the computer maintenance industry
Additional costs
Please enquire