Management Skills for New Managers

The move from completing your own personal tasks to managing the workload of others can often be a daunting one. This 2 day course gives a thorough overview of the new skills and techniques you will need to master in order to succeed as a New Manager.
 
DAY 1
 
Managing yourself
 
The Role of the Manager
 
Descriptions of the role of manager What do effective managers do? Action centred leadership
 
Management v. Leadership
 
Communication skills
 
What makes someone difficult
The communication process
Effective communication
Communication impact
Verbal communication
Non verbal communication
Body Language
 
Time Management
 
Typical procrastinators & time wasters
What am I here for?
Establishing priorities
The Time Management Grid Principles for effective personal time management
30 ways to make more time
 
Decision Making
 
Personal action plan
 

DAY 2
Managing Others

Delegation
What is delegation
Do you need to delegate more?
The advantages of delegation
Why managers don’t delegate
What to delegate

Performance Management Appraisal
The managers role
The performance appraisal cycle
Setting objectives
Making objectives
SMARTA

Conflict Management
Identifying the different types of conflict & problems
How do I handle conflict?
Conflict management styles
Systematic approach to managing conflict and solving problems
Skills / attributes for managing conflict

Motivation
Some well established theories of motivation
Team briefing

Personal action plan