Management Skills for Senior Personal Assistants

This very practical course covers the analytical processes involved in problem solving, how to draw up options for appropriate courses of action and how to communicate these actions effectively. You will look at preparing and presenting a business case, cascading information to other divisions in your organisation and learn how to deal with the issue of concerns and objections from colleagues Course Outline: Analysis Defining outcomes Generating options for problem solving Decision making The analytical process Communication skills Effectively communicating and implementing decisions Writing a proposal or business case Presenting a case orally Overcoming objections and concerns Practical exercise Case study example